What does American Holidays do with the information collected?
When you browse the site, we do not collect personal information about you. The only way we can collect any kind of personal information is if you give it to us. To book a holiday with us, we will need to collect information about you to deal with your booking as smoothly as possible. This information may include such details as your name, your address and your credit card details. We disclose your information to third parties only for the purpose of completing your transaction with us, providing the services to you and for the purposes of associated administration and obtaining professional advice. American Holidays may use the information provided by you to contact you about your holiday.
American Holidays may also use this information to contact you with news and future offers. If you would prefer your information not to be used in this way, you should indicate this where appropriate. If you would like to change your preference, want any further information or have any queries, please contact us at American Holidays, Marketing Department, The Atrium, London Road, Crawley RH10 9SR.
When you view our site by linking from another web page we may store the name of that web page for purposes of internal administration and any contact with American Holidays, either online or by telephone, may be recorded for training and monitoring purposes.
Where is my personal information stored?
All personal information is stored in secure databases at secure addresses to prevent unauthorised access.
What is a ‘cookie’?
Cookies are small files which are sent to your browser (for example Internet Explorer or Netscape) and stored on your computer’s hard disk. They only identify your computer and not you personally.
Where are the credit/debit card numbers stored?
The credit/debit number is passed through to our partners at Nat West Streamline for validation and debit via our booking system. Once you enter your credit/debit number it is encrypted so that nobody else can read it, and is not printed out or displayed on any other computer.
What about the other sites you link to?
American Holidays, its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any websites which it may link to. Also ABTA protection does not apply to any non-ABTA member websites which we link to.
Data Protection Information
In the UK we operate and are registered in accordance with applicable data protection legislation. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Where your accommodation is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will only pass data, including sensitive information, to people responsible for your accommodation arrangements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed to the relevant persons. You are entitled to a copy of the information held by us about you. If you would like to see this information please contact us. There will be a small charge for this.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.