At American Holidays the wellbeing and safety of our customers is a high priority and while the world changes on a daily basis we aim to keep all our customers up to date with accurate travel information.
The Department of Foreign Affairs offers information on travel to all countries throughout the world, including safety and security, local laws and customs, entry requirements, natural disasters, political situations, health alerts (inclusive of the latest Coronavirus information), and crime information, as well as what to do if something does go wrong.
For the latest travel advice from the Department of Foreign Affairs including security and local laws, health, plus passport and visa information check their website.
Before you depart:
Take out out appropriate travel insurance before travelling.
Learn about the laws, customs and entry requirements of the country you’re visiting and understand how they differ from home.
Research vaccinations or any other medical requirements for your destination, and if necessary visit a travel health clinic before you travel.
Tell your friends or family about your travel plans and where you’re going and leave emergency contact details.
Ensure you take the contact details of the local Irish Consulate in case of emergencies – www.dfa.ie/embassies
Act responsibly, and be responsible for yourself when abroad.
Coronavirus Travel Advice
What is your company policy?
In line with other holiday companies we base our response on DFA(Department of Foreign Affairs – ROI)/FCO (Foreign & Commonwealth Office – NI) advice. If they advise against travelling to a specific area we will contact all affected customers in destination date order.
Is it safe to travel?
The situation is currently changeable we are therefore continually monitoring the DFA/FCO travel advice and will contact our customers if their holidays are impacted.
What do I do if I am due to travel to a destination(s) that have Coronavirus cases, but there is no DFA/FCO advice against travel?
If there is no advice against travel the holidays will be provided as planned and normal booking conditions apply.
What will happen if my holiday can’t go ahead because a town is closed off eg Italy, or the hotel is in lockdown eg Tenerife?
If the DFA/FCO travel advice hasn’t changed we will endeavor to find alternative holidays for our customers. If these alternatives are a minor change to the holiday for example the same standard hotel in the same resort, customers will not have the option of a full refund, nor compensation.
If alternatives can’t be arranged, or the alternatives constitute a significant change to your holiday we will offer a full refund of the package price. Customers won’t be entitled to any additional compensation, as the reason is outside the control of the tour operator.
My balance payment for my holiday is due – should I go ahead and pay this?
Yes, normal booking conditions apply.
We are continually monitoring the DFA/FCO travel advice and will contact our customers if their holidays are impacted. Currently DFA/FCO travel advice has only changed for Mainland China, two provinces in South Korea and 11 small towns in Northern Italy.
I don’t want to pay my balance until I know it is safe to travel due to the Coronavirus outbreak
Our normal Terms and conditions apply however if you have strong concerns we may be able to amend your booking to travel at a later date or destination within the terms and conditions of your booking.
Currently DFA/FCO travel advice has only changed for Mainland China, two provinces in South Korean and 11 small towns in Northern Italy.
Will my insurance cover me?
All insurance policies vary. We recommend that you speak to your insurance provider.
Is there any precautions I can take?
We recommend customers visit the DFA website or FCO website for the latest travel information which includes a link through to the National Travel Health Network and Centre.
What’s happening at the airports when I arrive or leave?
Airports have introduced various measures across destinations and airports. Please visit your arrival/departure airport website for the specific measures that have been introduced.