About Your Bookings
What are my payment options?
You may pay by card or bank draft in our offices in Dublin and Belfast.
You may also call our accounts team on 01 4331090 (ROI) or 02890511800 (NI) Mon - Fri 9:15am - 5:30pm to pay by card over the phone.
You can do a Electronic Funds Transfer by calling the above number or by e-mailing ar@shgi.ie for details.
Important information about paying your balance - From 5th May 2023
Card Payments accepted using a credit or debit card
Electronic Funds Transfer straight to our bank account from your bank account
American Holidays Gift Card* to redeem off your holiday
One 4 All Gift Card* to redeem off your holiday.
*American Holidays Gift Cards and One 4 All Gift Cards must be redeemed in-store. If you are unable to come in-store please call our accounts team on 01 4331090 (ROI) or 02890511800 (NI) Mon - Fri 9:15am - 5:30pm. T&Cs apply.
You may also call our accounts team on 01 4331090 (ROI) or 02890511800 (NI) Mon - Fri 9:15am - 5:30pm to pay by card over the phone.
You can do a Electronic Funds Transfer by calling the above number or by e-mailing ar@shgi.ie for details.
Important information about paying your balance - From 5th May 2023
Card Payments accepted using a credit or debit card
Electronic Funds Transfer straight to our bank account from your bank account
American Holidays Gift Card* to redeem off your holiday
One 4 All Gift Card* to redeem off your holiday.
*American Holidays Gift Cards and One 4 All Gift Cards must be redeemed in-store. If you are unable to come in-store please call our accounts team on 01 4331090 (ROI) or 02890511800 (NI) Mon - Fri 9:15am - 5:30pm. T&Cs apply.
When will I receive my travel documents?
Your documents will be emailed to the address in your booking between 14 and 21 days prior to your departure date. If you booked through a Travel Agent your package will be emailed to your travel agent to forward to you personally. If you wish to collect documents or require a hard copy please email packaging@americanholidays.com with your request.
It may be necessary in some instances to send documents by post, if this is the case they will be sent 14-21 days prior to travel.
Please note with most cruise companies, luggage labels for the cruise need to be picked up at the pier prior to embarkation.
Note: We endeavor to have your holiday tickets and itinerary to you a minimum of 14 days prior to departure. During peak season however, some delays may be inevitable due to the large volume of bookings which have to be processed.
It may be necessary in some instances to send documents by post, if this is the case they will be sent 14-21 days prior to travel.
Please note with most cruise companies, luggage labels for the cruise need to be picked up at the pier prior to embarkation.
Note: We endeavor to have your holiday tickets and itinerary to you a minimum of 14 days prior to departure. During peak season however, some delays may be inevitable due to the large volume of bookings which have to be processed.
Do Age Restrictions apply to my holiday?
Yes age restrictions can apply to some aspects of your holiday.
Carhire: If you are hiring a car, to avoid an additional charge the primary renter of the vehicle must be at least 25 years of age; however the minimum age to rent a vehicle is 21. People under 25 years of age will incur additional daily charges.
Hotels: Most hotels, particularly in Las Vegas and Orlando require one of the occupants to be over 21 years.
Insurance: Insurance policies do contain various age restrictions. We recommend you make specific enquiries in this regard before purchasing it.
Cruising: Cruising companies can have minimum child age restrictions. These age restrictions can apply to particular cruises where infants must be of a certain age to travel on a cruise. Minimum age restrictions also apply where families are sharing multiple cabins as children cannot be left unattended.
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise. However for transatlantic, transpacific, Hawaii, select South American and other selected cruises the infant must be at least 12 months old as of the first day of the cruise. For voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. Guests travelling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.
Note on child ages: A minor is defined as an individual less than 18 years of age at the time of embarkation. A young adult is defined as an individual between the ages of 18 and 20. A cruise passenger under 21 years of age must be accompanied in the same or connecting stateroom by a passenger 21 years of age or older at the time of embarkation.
For passengers under the age of 18 traveling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent & Release Form that authorises the minor's travel and further authorises medical treatment in case of an emergency must be delivered to the Cruise Line representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied, with no refund of cruise fare provided.
Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to the Cruise Line representative at the pier before embarkation.
Carhire: If you are hiring a car, to avoid an additional charge the primary renter of the vehicle must be at least 25 years of age; however the minimum age to rent a vehicle is 21. People under 25 years of age will incur additional daily charges.
Hotels: Most hotels, particularly in Las Vegas and Orlando require one of the occupants to be over 21 years.
Insurance: Insurance policies do contain various age restrictions. We recommend you make specific enquiries in this regard before purchasing it.
Cruising: Cruising companies can have minimum child age restrictions. These age restrictions can apply to particular cruises where infants must be of a certain age to travel on a cruise. Minimum age restrictions also apply where families are sharing multiple cabins as children cannot be left unattended.
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise. However for transatlantic, transpacific, Hawaii, select South American and other selected cruises the infant must be at least 12 months old as of the first day of the cruise. For voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. Guests travelling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.
Note on child ages: A minor is defined as an individual less than 18 years of age at the time of embarkation. A young adult is defined as an individual between the ages of 18 and 20. A cruise passenger under 21 years of age must be accompanied in the same or connecting stateroom by a passenger 21 years of age or older at the time of embarkation.
For passengers under the age of 18 traveling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent & Release Form that authorises the minor's travel and further authorises medical treatment in case of an emergency must be delivered to the Cruise Line representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied, with no refund of cruise fare provided.
Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to the Cruise Line representative at the pier before embarkation.
Do I need Travel Insurance?
When booking a holiday it’s more important than ever to make sure you have adequate travel insurance in place to bring you peace of mind, protect your booking before you travel and for eventualities while you are overseas.
There has been a lot of coverage in the media about the impact of the pandemic on travel insurance, with many travel insurers either withdrawing cover entirely or adding COVID exclusions to their existing products.
Having reviewed a number of travel insurance companies, we are happy to recommend specialist brokers Campbell Irvine*. Campbell Irvine’s travel policies include cover should you be diagnosed with or directly exposed to Covid-19, before and during your trip.
For more details about the Campbell Irvine Direct travel insurance policy or to arrange a quote, you can:
Apply Online
Email: info@campbellirvine.com
Call: the dedicated sales line on 01702 427 236
*Campbell Irvine Ltd are authorised and regulated by the Financial Conduct Authority. Please note that American Holidays are an Unregulated Introducer of Campbell Irvine Ltd and do not offer or arrange any form of financial services products.
There has been a lot of coverage in the media about the impact of the pandemic on travel insurance, with many travel insurers either withdrawing cover entirely or adding COVID exclusions to their existing products.
How American Holidays can help
Having reviewed a number of travel insurance companies, we are happy to recommend specialist brokers Campbell Irvine*. Campbell Irvine’s travel policies include cover should you be diagnosed with or directly exposed to Covid-19, before and during your trip.
For more details about the Campbell Irvine Direct travel insurance policy or to arrange a quote, you can:
*Campbell Irvine Ltd are authorised and regulated by the Financial Conduct Authority. Please note that American Holidays are an Unregulated Introducer of Campbell Irvine Ltd and do not offer or arrange any form of financial services products.
What is Secure Flight Passenger Data (SFPD)?
Secure Flight Passenger Data (SFPD) is a requirement to enter the US, Canada and Caribbean and must be advised at time of booking or immediately afterwards. We require your date of birth and your name as it appears on your passport including middle name or initial if applicable.
Note:(Failure to provide us with this information may incur a fine or passengers could be refused entry to the US. The airline may also reserve the right to cancel any reservations without these details)
Note:(Failure to provide us with this information may incur a fine or passengers could be refused entry to the US. The airline may also reserve the right to cancel any reservations without these details)
What is an Eta (For travelling to Canada)
Electronic Travel Authorization.
Canada has introduced a new entry requirement for visa exempt foreign nationals who fly to Canada. This regulation becomes mandatory from 15 March 2016. This requirement is applicable to all Irish and British passport holders entering Canada by Air. Applying for an Eta is a simple process and just takes a few minutes. You will need your passport a credit card (Via or Mastercard), and an email address. The cost is $7 Canadian Dollars. It will be valid for up to 5 years.
For more information please click the following link http://www.cic.gc.ca/english/visit/
To apply for an Eta please click the following link http://www.cic.gc.ca/english/visit/eta-start.asp
Canada has introduced a new entry requirement for visa exempt foreign nationals who fly to Canada. This regulation becomes mandatory from 15 March 2016. This requirement is applicable to all Irish and British passport holders entering Canada by Air. Applying for an Eta is a simple process and just takes a few minutes. You will need your passport a credit card (Via or Mastercard), and an email address. The cost is $7 Canadian Dollars. It will be valid for up to 5 years.
For more information please click the following link http://www.cic.gc.ca/english/visit/
To apply for an Eta please click the following link http://www.cic.gc.ca/english/visit/eta-start.asp
What is an ESTA?
Electronic System for Travel Authorisation.
All eligible travellers seeking to travel to the United States under the Visa Waiver Program (VWP) for under 90 days must hold a valid visa 72 hours before you travel. The ESTA is now subject to enhanced security requirements and some countries you may have previously visited may also affect you receiving an ESTA. Further details, the application form and fee can be found here https://esta.cbp.dhs.gov/esta/.
All eligible travellers seeking to travel to the United States under the Visa Waiver Program (VWP) for under 90 days must hold a valid visa 72 hours before you travel. The ESTA is now subject to enhanced security requirements and some countries you may have previously visited may also affect you receiving an ESTA. Further details, the application form and fee can be found here https://esta.cbp.dhs.gov/esta/.
What are my passport requirements for travelling to the USA, Canada, Mexico and Cruising?
You must hold a “Machine Readable Passports” (MRP):
Irish/ UK citizens transiting through or entering the United States of American require an individual Machine readable passport, this includes Children and infants. If any person who is a citizen of a VWP (i.e. Irish/ UK citizen holder of passports) and do not have a MRP, then they will need to obtain a U.S. non-immigrant visa prior to departure.
The United States has an agreement with Ireland and the UK that allows you to enter on a current Irish/British passport up to the actual date of expiration. An Irish/British passport need only be valid for the duration of the holders stay in the United States.
For all other passengers traveling outside of the United States and Cruising, it is strongly recommend that your passport is valid for at least 6 months after your expected return date.
http://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
Irish/ UK citizens transiting through or entering the United States of American require an individual Machine readable passport, this includes Children and infants. If any person who is a citizen of a VWP (i.e. Irish/ UK citizen holder of passports) and do not have a MRP, then they will need to obtain a U.S. non-immigrant visa prior to departure.
The United States has an agreement with Ireland and the UK that allows you to enter on a current Irish/British passport up to the actual date of expiration. An Irish/British passport need only be valid for the duration of the holders stay in the United States.
For all other passengers traveling outside of the United States and Cruising, it is strongly recommend that your passport is valid for at least 6 months after your expected return date.
http://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
How much of deposit do I need to pay to secure my booking?
Our standard deposit is €190.00/ £190.00 per person. If we can get you a special flight/sale fare/instant purchase offer you we may need you to pay for that portion in full at the time of booking. Bookings made within 10 weeks of departure must be paid in full at time of booking.
Important Information About Change in Balance Due Date - Booking Made From 11th March 2019
Bookings made within 16 weeks of departure must be paid in full at time of booking.
Important Information About Change in Balance Due Date - Booking Made From 11th March 2019
Bookings made within 16 weeks of departure must be paid in full at time of booking.