Booking Terms & Conditions

Please read these booking conditions carefully, they form an important part of the contract for your holiday.

All holidays are advertised in our brochures and on our website are operated by Hayes & Jarvis (Travel) Limited trading as American Holidays/Jetsave, registered number 509596 (herein- after called ‘the Company’, ‘we’, ‘us’ or ‘our’), a member of the Travelopia Group
companies, of Origin One, 108 High Street, Crawley, West Sussex. RH10 1BD and are sold subject to the following conditions:

1. YOUR FINANCIAL PROTECTION
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the
package holidays booked from us and for your repatriation in the event of our insolvency. We will provide you with financial protection for any ATOL protected flight or flight inclusive holiday that you buy from us by way of our Air Travel Organiser’s Licence number 1275, administered by the Civil Aviation Authority (‘CAA’). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claim which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This
charge is included in our advertised prices. When you buy an ATOL protected flight or
flight inclusive holiday, all money accepted from you by a travel agent acting as our agent
is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust
at all times, but subject to the agent’s obligation to pay it to us for so long as we do not
fail. If we do fail, any money held at that time by the agent, or subsequently accepted
from you by the agent, is and continues to be held by that agent on behalf of and for the
benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to
us. When you buy arrangements other than an ATOL protected flight or flight inclusive
holiday, all money accepted from you by a travel agent acting as our agent is held by that
agent on our behalf at all times. We will provide you with financial protection for any
package holidays you buy from us that do not include travel by air by way of a bond held
by ABTA. For further information, visit the ABTA website at www.abta.com. If you book
arrangements other than an ATOL protected flight or a package holiday, the financial
protection referred to above does not apply. We are a Member of ABTA, membership
number V1464. We are obliged to maintain a high standard of service to you by ABTA’s
Code of Conduct

2. HOW TO BOOK
To make a booking you can contact us directly over the telephone, by
calling into our retail shop located on Lombard Street, Belfast, Co. Antrim BT1 1RB or
through an approved Travel Agent . The person making the booking (the ‘lead name’) must
be 18 years old or over and possess the legal capacity and authority to make the booking
and accepts these booking conditions on behalf of everyone in their party. Whether you
book alone or as a group, we will only deal with the lead name in all subsequent
correspondence, including changes, amendments and cancellations. The lead name is
responsible for ensuring the accuracy of the personal details or any other information
supplied in respect of yourself and any other person travelling on the booking and for
passing on any information regarding the booking or any changes made in relation
thereto, to all persons travelling on such booking, including but not limited to information
on schedule changes or copies of booking confirmations. You will need to pay a deposit
at the time of booking in the amount notified to you at the time of booking. You may also
be required to pay for any non-transferable and non-refundable items such as special air
fares, theatre tickets, attraction tickets or entry permits and any other applicable
supplements due at the time of booking, for example, including without limitation
“Accommodation Only”, “Credit Card Charge”, “Late Bookings” and “Weddings”. Some
airfares are booked at especially competitive rates to which airlines may attach severe
restrictions. You may be asked to pay for these in full at the time of booking and they may
be non-refundable in the event of cancellation. Details will be given at the time of
booking. Please note that cheques require 5 working days to clear. Cheques that will not
clear by the balance due date cannot be accepted. We only accept card payments from
passengers travelling on the booking. Please note that all payments made on a credit
card (whether deposits, part payments or final balances) will be subject to a credit card
fee of up to 1.5% (inc. VAT). We will then invoice you for the remainder of the cost due
before you travel, which you must pay not later than 10 weeksbefore departure. To pay
your final balance, amend your booking or discuss any other aspect of your holiday
booked directly with us, call our Aftersales / Customer Services team. When you book your
holiday through an approved travel agent, all communication between you and us will be
made through that agent, as such please contact your agent in the first instance, as no
changes can be made to your booking unless they are done through your agent.
If you book less than 69 days before departure full payment (less any payment which
must be paid locally) must be made on booking by credit or debit card. If you do not pay
the balance by the due date your booking will be cancelled and you will forfeit your
deposit plus any other relevant charges. If you do not pay the local payment on the due
date your booking will be cancelled (and we shall have no further liability to you) and
cancellation charges will be levied as appropriate. If we accept your booking, we will issue
a Booking Confirmation and Invoice. A contract will exist between us from the date we
issue the Booking Confirmation and Invoice or if you book within 7 days of departure the
contract will exist when we accept your deposit payment. When you receive the Booking
Confirmation and Invoice and your Departure Documents please check the details
carefully and inform us immediately if anything is incorrect. Names on travel documents
must exactly match those in your passports. Unless we are responsible for the mistake,
we will not accept liability if an airline or other supplier refuses boarding because the
name(s) shown in your passport differ from those on your ticket. Travel documents will be
sent or emailed to you (to the address given to us by the lead name at the time of booking)
approximately 2 weeks before your departure, and will not be issued unless payment of
the due balance has been received and anycheques have cleared. It is essential that you
ascertain whether or not you can obtain relevant visas and inoculations before making
your booking. We cannot accept any liability for tickets lost in the post. Departure
Documents may be in paper or email form depending on your chosen holiday. You must
reconfirm the reservations, timings and check-in details of your flight with the airline
concerned at least 72 hours before departure. This applies to your outward flight and to
your return flight. If you miss a flight or suffer any disruption as a result of not reconfirmingwe
will have no liability to you. For those holidays where an additional local payment is
required this will be confirmed to you. A local payment is a portion of the holiday cost
which must be paid directly to the local representative as instructed. If the price of your
holiday includes a local payment this must be paid in the currency specified. Please note
that your tour price will not be considered to have been paid in full until the local payment
has been made. Tourist taxes, resort fees or similar that are charged locally may be
implemented or changed without prior warning. We do not accept responsibility for these
costs, which must be paid by you and are not included within your holiday price. Your
personal safety is of paramount importance to us and therefore it is imperative that you
advise us at the time of booking of any condition, medical or otherwise, that might affect
your or other people’s enjoyment of the trip. It is a condition of your booking that you and
all members of your party provide certain information that may be sent to governmental
authorities and border control and security agencies for the purpose of security and
counter terrorism. This is known as Passenger Name Records (PNR) or Advanced
Passenger Information, sometimes known as APIS. For the United Kingdom, it may be
referred to as ‘E-Borders’. The information you must provide will include, but not be limited
to, full name – as shown in your passport or travel document, gender, date of birth, travel
document type, number, country of issue and expiry date, and for travel to the U.S., your
country of residence and the address for your first night’s stay. You must provide this
information to the airline between 6 months and 24 hours before departure. We may
transfer your booking to another company within our group, but this will have no effect on
your holiday arrangements.

3. PRICES, SURCHARGING, AND AIR PASSENGER DUTY
All guide prices we advertise are
accurate at the date published, but we reserve the right to change any of those prices from
time to time. Prices include a cost for fuel that was estimated at the date of this publication.
Prices on our website are updated regularly. In the unlikely event of an administrative error
leading to an incorrect price being displayed, we reserve the right to correct it. Offers are
not combinable unless expressly stated and may be withdrawn at any time. All quotations
are provisional until confirmed in writing on your Booking Confirmation and Invoice. Before
you make a booking we will give you the up-to-date price of your chosen holiday including
the cost of any supplements, upgrades or additional facilities which you have requested.
Changes in transportation costs, including without limitation the cost of fuel, dues, taxes or
fees chargeable for services such as landing taxes or embarkation or disembarkation fees
at ports and airports mean that the price of your travel arrangements may change after you
have booked. However, there will be no change within 30 days of your departure. Any
changes in taxes, entry fees and/or charges that we collect at net cost on behalf of local
and government bodies will be passed on to you in full or refunded to you in full (Net Cost
Charges). We will absorb and you will not be charged for any increase equivalent to 2% of
the price of your travel arrangements, which excludes insurance premiums, Net Cost
Charges and any amendment charges. You will be charged for the amount over and above
that, plus an administration charge of £1.00 per person together with an amount to cover
agents’ commission. If this means that you have to pay an increase of more than 10% of the
price of your travel arrangements, you may either accept a replacement holiday from us of
equivalent or similar standard and price (at the date of the change) if we are able to offer
you one or you may cancel your holiday booking and receive a full refund, except for any
amendment charges. Should you decide to cancel for this reason, you must exercise your
right to do so within 14 days from the issue date printed on your final invoice. If any change
in our costs would cause a reduction in your holiday price, we will not make refunds of
amounts less than 2% of the price of your travel arrangements, which excludes insurance
premiums, Net Cost Charges and any amendment charges, but we will refund in full
amounts exceeding such 2%, after deducting an administration charge of £1.00 per person.
However, please note that travel arrangements are not always purchased in local currency
and some apparent changes have no impact on the price of your travel due to contractual
and other protection in place. In all cases, we will only consider an appropriate refund of
insurance premiums paid if you can show that you are unable to transfer or reuse your
policy. Dates and itineraries shown for tours are indicative only and subject to change. Air
Passenger Duty “APD”, which is payable by all passengers departing from UK airports, is
included in the price of your holiday/flight ticket. Children under 12 (under
16 from March 2016) are exempt when travelling in economy class. The price of your
holiday will include APD for an economy seat. If you upgrade to a premium cabin this will
be included in the upgrade cost. In view of the current volatility of world oil prices, a fuel
supplement may be added to the price of your holiday at the time of booking.

4. INSURANCE
Adequate and valid travel insurance for your chosen itinerary is
compulsory for all travellers and it is a condition of accepting your booking that you agree
you will have obtained adequate and valid travel insurance. We recommend you take out
insurance as soon as your booking is confirmed. You are strongly advised to insure
yourself against anypossible risk that may occur and in particular to ensure that you have
sufficient insurance in respect of dependent relatives and force majeure events. You are
required to carry proof of insurance with you and produce it if reasonably requested by
Company employees or suppliers. You are responsible for ensuring that you are in
possession of travel insurance for the entire duration of your holiday in respect of at
least medical expenses, injury, death, repatriation, cancellation and curtailment, with
cover/benefits equal to/greater than the insurance we offer. You must ensure that there
are no exclusion clauses which limit cover for the type of activities included, or the
altitudes attained, in your holiday. Furthermore, you must advise us of the details of
your own insurance including name of the insurer and the policy number as soon as
possible. Our representative abroad has the right to see the policy so that the
appropriate advice and assistance can be given. Clients in breach of this condition will
be deemed to have indemnified the Company for any loss incurred by the Company
as a result of such breach and such costs will be redeemable from them.

5. IF YOU CHANGE OR CANCEL YOUR HOLIDAY
5.1 If, after our Booking Confirmation has been
issued, you (i) make a change to your existing booking, we will charge an amendment fee
(ii) or wish to change to another holiday or change departure date, we will try to make the
changes subject to availability, provided that notification is received in writing at our
offices from the lead name at least 69 days before departure. 5.2 In addition to the
administration fees we charge, any alteration, whether a change to an existing booking or
a change to another holiday or departure date, will also be subject to payment by you of
any costs imposed by any of the suppliers providing the component parts of the booking.
If the holiday to which you transfer is more expensive than the one you originally booked,
a further deposit will also be payable. Any alteration by you within 69 days of departure
will be treated as a cancellation of the original booking and will be subject to cancellation
charges. 5.3 Subject to section 5.4, where you are unable to travel you can transfer your
booking to another person, providing the following conditions are met: a) You must
notify us in writing at least 69 days before departure and give us authority to make the
transfer; and b) Your request is accompanied by all original travel documents which you
have received and the full name and address of the person to whom you wish to transfer
your holiday booking (“transferee”); and c) The transferee is acceptable to us, accepts
the transfer and these Booking Conditions and fulfils any conditions that apply to the
booking; and d) payment is made by you of an administrative charge plus payment of
all costs charged or levied by those supplying your travel arrangements.
Both the transferor and transferee will be jointly and severally liable for payment of the
holiday price and other associated expenses. 5.4 Some airline carriers and other
transport providers treat name and departure detail changes, such as date and time
changes, as a cancellation. Accordingly you may have to pay for the cancelled ticket and
be required to pay for the full cost of a new ticket. Once airline tickets have been issued,
all changes are likely to incur the cost of a new ticket. 5.5 When the price per person is
dependent on the number of people in the accommodation and the number of people
changes, the price will be recosted based on the new party size. Any increase in price
payable is not a cancellation charge. A separate cancellation charge will be levied in
respect of bookings cancelled. A new confirmation invoice will be issued as appropriate
on which the cancellation charge will be shown. 5.6 You, or any member of your party,
may cancel your booking at any time providing that the cancellation is made by the lead
name in writing. Notice of cancellation will be effective upon receipt by us of your written
communication. As we start to incur costs from the time the contract is confirmed we will
retain your deposit and in addition will apply other cancellation charges as shown below.
These charges are based on how many days before your booked departure we
received your cancellation notice. These charges are a percentage of the total cost of
your booking, not including your insurance premium. If you want to cancel one or more
passengers on the booking you will have to pay a proportion of the applicable
cancellation charge based on the number of passengers you wish to cancel from the
booking:

* Cancellation charge as a % of total holiday

Period before departure when written and notice of cancellation is received by us
cost (excluding any insurance premiums any amendment fees already paid to us)
More than 70 Days +
70-57 days (inclusive)
56-37 days (Inclusive)
36-23 days (inclusive)
22-12 days (inclusive)
11-0 days (inclusive)
Loss of deposit
30%
50%
70%
90%
100%

* Please note that for certain travel arrangements e.g.many scheduled transport
providers, the cancellation charge may be higher than those shown. In certain cases a
100% cancellation fee applies as soon as the booking is made and the ticket is issued.
Please ask for full details of cancellation charges at time of booking. We strongly
recommend you to take out insurance that includes cover against irrecoverable
cancellation costs. Additionally, you will remain responsible for the full amount of your
insurance premium and this will not be refunded in the event of your cancellation. You
may however be able to transfer this cover to another holiday. If you are travelling on a
scheduled flight, we cannot give you any refund until we have received your old travel
documents, including tickets. 5.7All communications relating to this contract (in particular
any requests to cancel or amend your holiday arrangements) must be from the Lead
Name in writing and in English and delivered by hand or email to
changes@americanholidays.com (please call also to ensure your email has been
received 028 90 511860) or send by recorded delivery post to American
Holidays/Jetsave, Lombard House, Lombard Street, Belfast, Co Antrim. NI BT1 1BH.

6. IF WE CHANGE OR CANCEL YOUR HOLIDAY
Please note that for certain travel arrangements e.g.many scheduled transport
providers, the cancellation charge may be higher than those shown. In certain cases a
100% cancellation fee applies as soon as the booking is made and the ticket is issued.
Please ask for full details of cancellation charges at time of booking. We strongly
recommend you to take out insurance that includes cover against irrecoverable
cancellation costs. Additionally, you will remain responsible for the full amount of your
insurance premium and this will not be refunded in the event of your cancellation. You
may however be able to transfer this cover to another holiday. If you are travelling on a
scheduled flight, we cannot give you any refund until we have received your old travel
documents, includingtickets. 5.7All communications relating to this contract (in particular
any requests to cancel or amend your holiday arrangements) must be from the Lead
Name in writing and in English and delivered by hand or email to
changes@americanholidays.com (please call also to ensure your email has been
received 028 90 511860) or send by recorded delivery post to American
Holidays/Jetsave, Lombard House, Lombard Street, Belfast, Co Antrim. NI BT1 1BH.
6. If We Change or Cancel Your Holiday – We reserve the right to cancel your booking
or change any of the facilities, services or prices described in our brochures or website.
We will endeavor to advise you of any changes known at the time of booking. We plan
the arrangements for your holiday many months in advance and may occasionally have
to cancel your holiday or make changes, most of which are minor. Flight timings and
carriers shown in the brochure are for guidance only and are subject to change. Your
Booking Confirmation will show the latest planned timings. Your actual flight timings will
be shown on your ticket (including anye-ticket itinerary) which you should check carefully
as soon as you receive it. A change of carrier or type of aircraft will not be considered a
major change. If a major change becomes necessary, we will advise you of the change
as soon as reasonably possible. Whether a change is ‘major’ depends on the nature of
the holiday and may include: a significant change of destination, a change in
accommodation to that of a lower category; a change in time of your scheduled departure
or return flight by more than 12 hours (but not a flight delay); or a change of UK departure
airport (excluding changes between any London or Belfast airports. A delay to your flight
that we need to make within24 hours before you are due to depart will not be considered
a major change unless the change is for more than 24 hours. These changes are only
examples and there may be other significant changes which constitute major changes.
When a major change occurs, you will have the choice of either: • accepting the change,
or • accepting a replacement holiday from us of equivalent or similar standard and price
(at the date of the change), if we are able to offer you one, or • cancelling your holiday, in
which case you shall receive a full refund of all monies paid. We may also have to cancel
your travel arrangements. Operation of some holidays are dependent on a minimum
number of persons booking the holiday. If that number is not achieved, we reserve the
right to cancel the holiday. However we will not cancel your booking less than 4 weeks
before the scheduled departure date except for reasons of force majeure (as defined
below), or failure on your part to pay the deposit and/or final balance, or any other reason
beyond our control. If we are forced to cancel your holiday after departure we will,
wherever possible, make suitable alternative arrangements. If we are unable to make
such alternative arrangements, or you reject these for good reason then we will return
you to your point of departure and refund you for any unused services, if appropriate.
Where we make a major change to or cancel your holiday, except where a major change
or cancellation arises from circumstances amounting to force majeure, consolidation due
to minimum numbers not being attained, flight schedule changes, third party resort
development, failure on your part to pay the deposit and/or final balance or for any other
reason beyond our control, we will pay you, as a minimum, compensation as detailed
below. Any compensation payable will be on these scales, based on how many days
before your booked holiday departure we tell you of a major change:

Period before departure when we notify Compensation
you of a major change payable per person* Before balance due date Nil
Within 10 weeks £10
Within 6 weeks £20
Within 4 weeks £30
Within 2 weeks £40

The standard compensation payment will not affect your statutory or other legal rights.
*We will only make one compensation payment for each full-fare-paying adult in the
holiday booking. Any children not paying the full adult fare will receive compensation
on a pro rata basis of the adult fare. Children using a free child place will not receive
any standard compensation payment. Westrongly recommend that you make no travel
arrangements to your point of departure, make any connecting travel that is nonrefundable or non-changeable or incurs penalties or incur any costs in respect of visas
or vaccinations until such time as your travel itinerary has been confirmed on your
Departure Documents. If you make such arrangements which you are then unable to
use due to a change in your itinerary we shall not be liable to you for the cost of those
arrangements. Circumstances amounting to “force majeure” include any event which
we or the supplier of the service(s) in question could not even with all due care, foresee
or forestall such as (by way of example and not by way of limitation) war, threat of war,
riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its
consequences, natural or nuclear disasters, fire, acts of God, unavoidable and
unforeseeable technical problems with transport for reasons beyond our control or that
of our suppliers, closed or congested airports or ports, hurricanes and other actual or
potential adverse weather conditions, flood, epidemics, health risks or pandemics
illness and any other similar events. In the unlikely event that there are any changes
made to other holiday arrangements, we will try to tell you before you go, although we
are not obliged to do so, nor are we obliged to compensate you. If your booking for
other holiday arrangement are cancelled we will do our utmost to ensure you receive
a full and prompt refund of the price of these arrangements. Tours and Excursions:
Some are dependent on minimum numbers, others will operate with one booking. In
the case of insufficient demand we reserve the right to consolidate or cancel. If this is
required you will be offered a full refund. We will not make any such changes within 69
days of departure. We reserve the right to make changes such as dates, itineraries
(those shown are indicative only, are subject to change and may be affected by local
conditions), accommodation, cruise ship, boat. Changes to that of a similar standard will
not be considered a major change. Should there be a discrepancy between the itinerary
or additional information in the brochure or website and the Departure Documents, the
latter information will be considered the most up-to-date and accurate.

7. OUR LIABILITY, CONDITIONS OF CARRIAGE AND LIMITATIONS
Our obligations, and those
of our suppliers providing any service or facility included in your holiday, are to take
reasonable skill and care to arrange for the provision of such services and facilities.
You must show that reasonable skill and care has not been used if you wish to make
any claim. Standards of, for example, safety, hygiene and quality vary throughout the
transport and destinations that your holiday may involve. Sometimes these standards
will be lower than those which would be expected in the UK. The suppliers of the
services and facilities included in your holiday should comply with local standards
where they are provided. Our liability, except in cases involving death, injury or illness,
shall be limited to a maximum of 3 times the cost of your travel arrangements. Our
liability in all cases will be limited in accordance with and/or in an identical manner to
the contractual terms of the companies that provide the transportation for your travel
arrangements. These terms are incorporated into this contract; and any relevant
international convention as detailed below. We are to be regarded as having all
benefit of any limitation of compensation contained in these or any conventions. You
can ask for copies of the transport companies’ contractual terms, or the international
conventions, from our offices: Hayes & Jarvis (Travel) Limited trading as American
Holidays/Jetsave, Legal Department, Origin One, 108 High Street, Crawley, West
Sussex, RH10 1BD. We shall have no liability where the cause of the failure to
provide, or failure in, your holiday or any death or personal injury you may suffer is not
due to any fault on our part or that of our agents or suppliers, because it is either
attributable to you, or attributable to someone unconnected with your holiday and is
unforeseeable or unavoidable, or is attributable to our employees, agents,
subcontractors and suppliers and their staff whilst acting outside the scope of their
employment, or is due to information, however obtained, from outside sources such
as independent third party websites, or is due to unusual or unforeseeable
circumstances beyond our control, the consequences of which could not have been
avoided even if all due care had been exercised, or an event which neither we, nor
our agents or suppliers could have foreseen or forestalled, or related to any
consequential loss not directly connected to the contract with us. If any international
convention applies to, or governs, any of the services or facilities included in your
holiday arranged or provided by us, or provided by any of our suppliers, and you
make a claim against us of any nature arising out of death, injury, loss or damage
suffered during or as a result of the provision of those services or facilities, our liability
to pay you compensation and/or the amount (if any) of compensation payable to you
by us will be limited in accordance with and/or in an identical manner to that provided
for by the international convention concerned (in each case including in respect of
the conditions of liability, the time for bringing any claim and the type and amount of
any damages that can be awarded). International Conventions which may apply
include, without limitation: in respect of international air travel, the Warsaw Convention
1929 (as amended) or the Montreal Convention 1999; in respect of rail travel, the
Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in
respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels,
the Paris Convention 1962. For the avoidance of doubt, this means that we are to be
regarded as having all benefit of any limitations of compensation contained in any of
these Conventions or any other international conventions applicable to your holiday.
Other than as set out above, and as is detailed elsewhere in these booking
conditions, we shall have no legal liability whatsoever to you for any loss or damage.
Under EU law, European Community Regulation (EC) No. 261/2004, you have rights in
some circumstances to refunds and/or compensation from your airline in cases of
denied boarding, cancellation of or delay to flights. Full details of these rights will be
publicised at EU airports and will also be available from airlines. However, you should
note that reimbursement of the cost of a flight that forms part of your holiday is the
responsibility of your holiday airline and will not automatically entitle you to
reimbursement of the cost of your travel arrangement from us. Your right to a refund
and/or compensation from us is set out in these Booking Conditions. If any payments
to you are due from us, any payment made to you by the airline will be deducted from
this amount. If your airline does not comply with these rules you should complain to
the Aviation Consumer AdvocacyPanel on 020 7240 6061 or at www.caa.co.uk. If you
purchase any optional activities that are not part of your pre-booked itinerary, the
contract for the provision of that activity will be between you and the activity provider.
The decision to partake in any such activity is entirely at your own discretion and risk.
If you do have any complaint about, or problem with, any optional activity purchased
in resort your claim should be directed to the activity provider and not to us. However,
should you or any member of your party by misadventure suffer illness, injury or
death during the period of your holiday from an activity which does not form part of
the arrangements made by us or an excursion purchased through us, we shall, where
appropriate and subject to our absolute discretion, try to help if we can. We may help
everyone on your booking up to a total cost of £5,000, as long as the following
conditions are met: i) you must ask us for such assistance within 90 days of the
misadventure; (ii) You must make a claim under your insurance policy’s legal
expenses or other appropriate section. You must show us proof that your insurance
company has received your claim; and (iii) in the event of there being a successful
claim for costs against a third party or a suitable insurance policy or policies being in
force, you must repay us the costs actually incurred by us in giving this assistance.
We may operate holidays in regions where standards of accommodation, transport,
safety, hygiene, medical facilities and other infrastructure may, at times, be lower than
those you normally expect. The outline itineraries given for each holiday must be
taken as an indication of what should be accomplished, and not as a contractual
obligation on our part. Changes in itinerary may be caused by local political
conditions, flight cancellations, mechanical breakdown, weather, border restrictions,
sickness, or other unforeseeable circumstances. Pro rata refunds will be given for
services not utilised wherever possible. Please note that the timings of air, sea, road
or rail departures are estimates only. These timings may be affected by operational
difficulties, weather conditions or failure of passengers to check in on time.
SEA TRAVEL CONDITIONS OF CARRIAGE & INTERNATIONAL CONVENTIONS:
Land, sea and air carriers will have their own conditions of carriage with which you
must comply. In the case of sea travel the provisions of the Athens Convention 1974
relating to the carriage of passengers and their luggage by sea may apply. This
Convention and the sea carrier’s conditions of carriage may continue to apply to you
and your party throughout your stay on board the ship and during boarding and
disembarkation. This Convention presumes that your baggage has been delivered
undamaged unless you give full written details to the carrier (i) in the case of apparent
damage before you disembark from the ship or the baggage is redelivered to you; or
(ii) in the case of damage which is not apparent or of loss, within 15 days of
disembarkation or from the time when the baggage should have been redelivered to
you. The Athens Convention, and the carriers’ conditions may limit or exclude liability
for death or personal injury, or loss of or damage to luggage, and make special
provisions for valuables.

8. AIR CARRIER LIABILITY FOR PASSENGERS AND THEIR BAGGAGE, FLIGHT NOTICE, FLIGHT INFORMATION AND EU BLACKLIST
Flight notice, flight information and EU blacklist. This is a notice required by European
Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a
claim for compensation, nor to interpret the provisions of European Community l
egislation or the Montreal Convention, and it does not form part of the contract between
the air carrier(s), us and you. No representation is made by the air carrier(s) or us as to the
accuracy of the contents of this notice. This information notice summarises the liability
rules applied by European Community air carriers as required by European Community
legislation and the Montreal Convention. Compensation in the case of death or injury.
There are no financial limits to the liability for passenger injury or death. For damages up
to approximately 113,100 Special Drawing Rights (“SDRs”) the air carrier cannot contest
claims for compensation. Above that amount, the air carrier can defend itself against a
claim by proving that it was not negligent or otherwise at fault. Advance payments. If a
passenger is killed or injured, the air carrier must make an advanced payment, to cover
immediate economic needs, within 15 days from the identification of the person entitled
to compensation. In the event of death, this advance payment shall not be less than
16,000 SDRs Passenger delays. In case of passenger delay, the air carrier is liable for
damage unless it took all reasonable measures to avoid the damage or it was impossible
to take such measures. The liability for passenger delay is limited to 4,694 SDRs.
Baggage delays. In case of baggage delay, the air carrier is liable for damage unless it
took all reasonable measures to avoid the damage or it was impossible to take such
measures. The liability for baggage delay is limited to 1,131 SDRs. Destruction, loss or
damage to baggage. The air carrier is liable for destruction, loss or damage to baggage
up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the
baggage was defective. In the case of unchecked baggage, the carrier is liable only if at
fault. Higher limits for baggage. A passenger can benefit from a higher liability limit by
making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage. If the baggage is damaged, delayed, lost or destroyed, the
passenger must write and complain to the air carrier as soon as possible. In the case of
damage to checked baggage, the passenger must write and complain withinseven days,
and in the caseof delay within 21 days, in both cases from the date on which the baggage
was placed at the passenger’s disposal. Liability of contracting and actual carriers. If the
air carrier actually performing the flight is not the same as the contracting air carrier, the
passenger has the right to address a complaint or to make a claim for damages against
either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the
contracting air carrier. Time limit for action. Any action in court to claim damages must be
brought within two years from the date of arrival of the aircraft, or from the date on which
the aircraft ought to have arrived. Basis for the information. The basis for the rules
described above is the Montreal Convention of 28 May 1999, which is implemented in
the European Community by European Community Regulation (EC) No. 2027/97 (as
amended by European Community Regulation (EC) No. 889/2002) and national
legislation of the Member States. In accordance with European Community Regulation
(EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a
‘Community list’ which contains details of air carriers that are subject to an operating ban
within the European Community. The Community list is available for inspection at
www.air-ban.europa.eu. In accordance with European Community Regulation (EC) No.
2111/2005 we are required to advise you of the actual carrier operating your
flight/connecting flight/transfer if your booking includes flight(s). American Holidays
/Jetsave use or are likely to be use any of the enclosed: Air Canada, American Airlines,
Air France, Aer Lingus, British Airways, Delta Airlines, Easyjet, Fly Be, Ethiopian
Airlines, KLM, Lufthansa, United Airlines and Virgin Atlantic. Theairline may use wideand
narrow-body jets. Any changes to the actual airline after you have received your tickets
will be notified to you as soon as possible and in all cases at check-in or at the boarding
gate. Such a change is deemed to be a minor change. Other examples of minor changes
include alteration of your outward/return flights by less than 12 hours, changes to aircraft
type, change of accommodation to another of the same standard. Some flights may need
to stop en route. If we know about this in advance we will tell you. Flight times shown in
the brochure, on the website and on your booking confirmation are not guaranteed.
Actual flight times are shown on your tickets. Flight times are local times based on the
24-hr system. Please check with the airline regarding luggage allowance limits and the
maximum allowable single item baggage weight. If you have a medical condition, serious
illness, recently undergone surgery, or have suffered a recent accident, you must advise
us and your airline and you may need to be cleared for travel by the airline which will
involve obtaining a Fitness to Fly Certificate from your GP.

9. COMPLAINTS
If you have a complaint about your holiday whilst away, you must
immediately notify our Service Representative and the relevant supplier of the service and
contact us in the UK if further action is required by us. If you are not happy with their action
taken in response please follow this up within 35 days of your return from holiday by writing
to our Customer Relations Department at American Holidays, Lombard House, Lombard Street,
Belfast,Co Antrim, NI,BT1 1BHor emailing us at customerservices@americanholidays.comquoting
your booking reference and all relevant information. We will acknowledge your written
notification within 7 days and aim to provide a full response within 28 days. We can also
offer you ABTA’s scheme for the resolution of disputes, which is approved by the Chartered
Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use
ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in
resolving disputes can be found on www.abta.com. You can also access the European
CommissionOnline Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.
This ODR platform is a means of registering your complaint with us; it will not determine
how your complaint should be resolved. If you prefer, you can take your complaint to the
County Court or another suitable court. Information regarding complaints may be shared
with other tour operators.

10. BEHAVIOUR
On tours and excursions provided by us, it is necessary that you abide by
the authority of the leader, who represents the Company. If you commit anyillegal act when
on the holiday or if in our reasonable opinion or the reasonable opinion of the Company
representative or another person in authority your behaviour is disruptive, threatening or
abusive, causes unnecessary inconvenience or is causing or likely to cause danger,
damage, distress or upset, disturbance or annoyance to others or others’ property, or puts
any other traveler or our staff or agents in the UK or in resort in any risk or danger, on the
telephone, in writing or in person, we may terminate your travel arrangements without any
liabilityon our part. If the Captain of your flight or ferry or anyof our overseas staff or agents
believes that you could be disruptive or that you are suffering from a contagious disease,
they can also refuse to let you proceed with your travel arrangements, restrict your
movements on board, disembark from the ferry or aircraft, or remove you from your
accommodation or excursion. If this means you are not allowed to board the flight outbound
from the UK, we will treat your booking as cancelled by you from that moment, and you will
have to pay full cancellation charges. If this occurs overseas then you will become
responsible for your own return home and any other members of your group who cannot
or will not travel without you. In any of these circumstances no refunds or compensation will
be paid to you and we will not be liable for any costs or expenses you incur. If you are
refused carriage because of your behaviour, or you are under the influence of alcohol
or drugs, your airline may pass on your details and date of refusal of carriage to other
airlines for their information. This in turn may make it difficult for you to book other
airline tickets. In any of these circumstances no refunds or compensation will be paid
to you and we may make a claim against you for any damages, costs and expenses
(including legal expenses) incurred as a result of your behaviour including but not
limited to (i) repairing or replacing property lost, damaged or destroyed by you, (ii)
compensating any passenger, crew, staff or agent affected by your actions and (iii) the
cost of diverting the aircraft or ferry to remove you. Criminal proceedings may also be
instigated. If you are affected by any condition, medical or otherwise, that might affect
your or other people’s enjoyment of the holiday, you must advise us of this at the time
of booking. The accommodation we arrange for you must only be used by those
people named on your Booking Confirmation or Departure Documents. You are not
allowed to share the accommodation or let anyone else stay there. You are
responsible for the cost of anydamage caused to your accommodation or its contents
during your stay. These charges must be met by you and may have to be paid locally.
We expressly reserve the right to prevent you from participating in the excursions we
provide, whether pre-booked or purchased in resort, if in the reasonable opinion of
our staff or those of the excursion provider, you are either unsuited to undertake the
excursion, or if you appear to be under the influence of drugs or alcohol. In these
circumstances your sole remedy against us will be to obtain a refund of the cost of
that excursion. For the purpose of this section, reference to “you” or “your” includes
any person in your party

11. VISA, HEALTH, PASSPORT, TRAVEL DOCUMENTATION
It is essential that you ascertain
whether or not you can obtain relevant visas and inoculations before making your
booking, particularly for late bookings. Whilst we are able to provide basic advice to
clients regarding passports and visa requirements, you should check with the appropriate
embassy, consulate or the British Foreign Office for the exact requirements for your
chosen holiday and date of travel. It is your responsibility to ensure that you have the
correct passport and visas to gain access to any country/ region included in the travel
arrangements which you purchase from us. If you fail to do so, we have no liability to you
for any cost, loss or damage which you suffer, nor will we refund you the cost of any
unused portion of your travel arrangements. In some cases, countries will refuse entry to
clients who have criminal records. Should you be concerned about this, please check
with the embassy or consulate of the countries to which you are travelling. The lead
name is entirely responsible for ensuring that all members of the group have the correct
and valid documentation for travel. We cannot accept responsibility for any failure to
comply resulting in any costs or fines being incurred and we advise you to check with
your passport office or the consulate in question if you have any queries. Clients travelling
overland to certain destinations may need to also pass through controls of other
countries en-route so this should be allowed for with any passport/visa applications.
When travelling to the US you must have the correct passport to travel on the Visa Waiver
Programme or have obtained the correct visa, valid for your stay. Each person wishing to
visit the US must have either; i) an e-passport (if your passport is issued after 26 October
2006), or a machine readable passport (containing a digital photograph) if your passport
is issued after the 26 October 2005 and a Visa Waiver Form or ii) a valid passport and a
valid visa which must be obtained before travel from the US authorities. The US
authorities require passengers travelling under the Visa Waiver Programme to register
for electronic travel authority on the Electronic System for Travel Authorisation (ESTA). If
you have not applied for and received travel authorisation via ESTA prior to travel you
may be denied boarding, experience delayed processing, or be denied admission at the
U.S. port of entry. However, neither possession of a visa nor meeting the basic
requirements for travelling visa-free on the Visa Waiver Programme guarantees admission
to the US. As with most countries, the final decision is made by immigration officials at the
port of entry. You can apply online by completing the application form at
https://esta.cbp.dhs.gov and paying a fee. If you are refused boarding or denied
admission at the U.S. port of entry, you will still be subject to our cancellation charges in
accordance with the terms of our contract with you. For additional specifics about the
Visa Waiver Programme please consult the Visa Waiver Programme information on the
U.S. Embassy London website www.usembassy.org.uk. We recommend that you carry
your ESTA approval with you when you travel and recommend you register at least 72
hours before departure. Please Note: when you register for ESTA you must have a valid
passport at the time of registration and for any travel to the USA, your passport must be
an e-Passport that contains the microchip and the e-passport symbol. If you have applied
for a post dated passport (for example to reflect a change in name) this passport will not
be valid until the effective date noted in the passport. Children and minors wanting to
travel with a Visa Waiver Form must hold their own machine readable passport or epassport. Please note that the nationals of some countries can only travel to the US if
they have a valid visa as they are not eligible for the Visa Waiver Programme. There is a
$14 fee per person charge which is payable by credit or debit card when applying. As
announced by the U.S. Customs and Border Protection, this fee will recover the costs
incurred by the U.S. Customs and Border Protection of providing and administering the
ESTA system and is in addition to the mandatory $10 travel promotion fee established by
the Travel Promotion Act of 2009. This is subject to change. When travelling to Canada
you must check with your foreign office and the Canadian authorities that you have the
correct passport and comply with the visa requirements. Under Canada’s eTA program,
citizens from countries other than the United States, who do not need a visa to enter
Canada, will need to obtain an online authorisation before flying to Canada, unless
otherwise exempted. The earlier travellers get their eTA, the sooner they will benefit from
knowing they have been pre-screened to enter Canada. A fee of $7 is payable for
processing an application for an electronic travel authorisation. An application for an
electronic travel authorisation must be made by means of an electronic system that is
made available by the Department (Citizenship and Immigration Canada) for that
purpose. An electronic travel authorisation is valid for a period of five years from the day
on which it is issued to the applicant or until the earliest of the following days, if they occur
before the end of that period: (a) the day on which the applicant’s passport or other travel
document expires, (b) the day on which the electronic travel authorisation is cancelled, or
(c) the day on which a new electronic travel authorisation is issued to the applicant. The
Cuban authorities require proof of valid medical insurance before allowing visitors to
gain entry to the country. It is essential that you have a copy of a valid travel insurance
policy, insurance certificate or other suitable evidence in your possession on arrival at
the Cuban airport, port or marina. Please ensure that you keep the policy documents
easily to hand upon arrival. Please note that for some trips we need to request special
permits, and as such we will require your passport details prior to accepting your booking.
Furthermore, if you renew your passport after you have booked, you may be required to
take your old passport with you to maintain the validity of the permit. We are able to
adviseon mandatory health requirements; however, we are not medical experts. It is your
responsibility to ensure that you obtain proper and detailed medical advice at least two
months prior to travel for the latest health requirements, recommendations for your
destination and any costs. You should check this information at least 2 months before
departure and again within 14 days of travel. Where you do not do so and either are not
allowed to enter any country, or suffer personal injury or death as a result, we have no
liability to you for any cost, loss or damage which you suffer nor will we refund you the
cost of any unused portion of your travel arrangements. Clients with existing medical
problems, pregnant women and anyone who has recently visited other countries should
check requirements with their general practitioner.
When assessing whether holidays will operate we use information from our local offices
in conjunction with advice from the British Foreign Office and other relevant
government bodies. It is your responsibility to acquaint yourself with the travel advice
provided by these government bodies.

12. PRIVACY POLICY
Hayes & Jarvis (Travel) Limited’s t r a d i n g a s A m e r i c a n H o l i d a y s /
J e t s a v e Privacy Policy sets out what information we collect, how we collect it, and what
we do with it. Our Privacy Policy applies to you and is available on our website and through
other channels. In all your dealings with us you must ensure that others you represent are
aware of the content of our Privacy Policy and consent to your acting on their behalf.

INFORMATION ABOUT YOU – Your Information – This refers to a combination of
information such as your name, contact details, travel preferences and special
needs/disabilities/dietary requirements that you supply us or is supplied to us, including
your social preferences, interests and activities and any information about other persons
you represent (such as those on your booking). Your information is collected when you
request information from us, contact us (and vice versa), make a booking, use our
website(s)/apps, link to or from our website(s)/apps, connect with us via social media and
any other engagement we or our business partners have with you. We will update your
information whenever we can to keep it current, accurate and complete. Our Use of Your
Information (1) For the purpose of providing you with our services, including your flight,
holiday, security, incident/accident management or insurance, etc., we may disclose and
process your information outside the UK/EEA. In order for you to travel abroad, it may be
mandatory (as required by government authorities at the point(s) of departure and/ or
destination) to disclose and process your information for immigration, border control,
security and anti-terrorism purposes, or any other purposes which they determine
appropriate. Some countries will only permit travel if you provide your advance passenger
data (for example Caricom API and US secure flight data). These requirements may differ
depending on your destination and you are advised to check. Even if not mandatory, we
may exercise our discretion to assist where appropriate. (2) We may collect and process
your information for the purposes set out below and in our registration with the Office of
the Information Commissioner, and disclose the same to our group companies for business
purposes and also to companies and our service providers who act as “data processors”
on our behalf, or to credit and fraud agencies (some of whom are located outside the
UK/EEA). These purposes include administration, service, quality and improvement-related
activities, customer care, product innovation and choice, business management, operation
and efficiencies, re-organisation/structuring/sale of our business (or group companies), risk
assessment/ management, security, fraud and crime prevention/detection, monitoring,
research and analysis, social media, reviews, advertising and marketing, loyalty
programmes, profiling customer purchasing preferences, activities and trends, dispute
resolution/litigation, credit checking and debt collection.(3) Information (such as health or
religion) may be considered “sensitive personal data” under the Data Protection Act 1998.
We collect it to provide you with our services, cater to your needs or act in your interest,
and we are only prepared to accept sensitive personal data on the condition that we have
your positive consent. Bybooking with us you also agree for your insurers, their agentsand
medical staff to exchange relevant information and sensitive personal data with us in
circumstances where we/they need to act on your behalf or in the interest of passengers
or in an emergency. If you do not agree to Our Use of Your Information above, we cannot
engage/do business with you or accept your booking. Marketing Material (1) Using your
information, we may from time to time contact you with or make available to you (directly or
indirectly) information on offers of goods and services, brochures, new products,
forthcoming events or competitions from our holiday divisions and our group companies.
We will tailor the information you receive or see; this will enable us to make available to you
more personalised and relevant communications. We may use innovative technologies
and work with business partners to achieve this. (2) We will assume you agree to email
when you make an e-booking or provide us with your email in other situations such as instore, competitions, promotions, prize draws and social media.(3) If you do not wish to
receive such information or would like to change your preference, please refer to point (2)
of “Your Rights” below. Your Rights (1) On completing our Data Subject Access Request
form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to
correct any inaccuracies. (2) You have the right to ask in writing not to receive direct
marketing material from us. If available, you can amend your previous preference on our
website(s), use our “unsubscribe email”, optout of personalised emails or refer to our
literature containing instructions. Once properly notified by you, we will take steps to stop
using your information in this way.
Foreign Controls – Outside the European Economic Area (EEA), data protection controls
may not be as strong as the legal requirements in this country
USE OF TOOLS/”COOKIES” AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s) or other e-platforms where our
advertising is displayed, cookies may be used. To find out more about the types of
cookies on our website(s), how we use cookies, to disable them or to change your
preference and more, please refer to the information provided on our website(s). Other
e-platforms may have different options and instructions. By using our website(s), you
consent to our use of cookies. Our website(s) may contain links to third party websites or
micro-sites not controlled or owned by us. For example, reference sites or ancillary
products and services sites or websites owned by our sister companies. It is your
responsibility to check the status of these sites before using them. Please read their
applicable terms and conditions, etc. carefully. MONITORING To ensure that we carry
out your instructions accurately, improve our service and for security and fraud, we may
review, monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around
our premises; (3) transactions and activities at all points of contact; and (4) web, social
media and app traffic, activities, etc. All recordings and derivative materials are and shall
remain our sole property. SECURITY STATEMENT We have taken all reasonable steps
and have in place appropriate security measures to protect your information. CHANGES
TO THIS POLICY Any changes to this Policy will be either posted on our website,
brochure and/or made available on request. DATA NOTICES – Customer Data: To
provide your holiday and ensure that it runs smoothly, we (and your travel agent, if you
use one) need to use information such as your name and address, special needs, dietary
requirements, etc. Please be informed that we must pass it to suppliers of your travel
arrangements, including airlines, hotels and transport companies; we may also supply it
to security or credit checking companies, and to public authorities such as customs and
immigration. When you make this booking, you consent to this information being passed
to the relevant people. Information held by your travel agent is subject to that company’s
own data protection policy. Caricom API Data: Please note that some or all of the Caricom
states listed below have entered into an agreement with the USA whereby advance
passenger data, required by and provided to Caricom states for border security purposes,
will be passed to the USA Department for Homeland Security for processing on behalf of
those Caricom states listed as follows: Anguilla, Antigua and Barbuda, The Bahamas,
Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada,
Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the
Grenadines, Surinam, Trinidad and Tobago, Turks and Caicos Islands. Collectively
members or associate members of ‘Caricom’. The UK Information Commissioner’s Office
has accepted that this will not breach the Data Protection Act but that we are required to
bring this to your attention. US Secure flight Data: The Transportation Security
Administration (TSA) requires you to provide your full name, date of birth ,and gender for
the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the
Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and
1560. You may also provide your Redress Number, if available. Failure to provide your full
name, date of birth, and gender may result in denial of transport or denial of authority to
enter the boarding area. TSA may share information you provide with law enforcement
or intelligence agencies or others under its published system of records notice. For more
on TSA privacy policies, or to review the system of records notice and the privacy impact
assessment, please see the TSA Web site at www.tsa.gov. Any likeness or image of you
secured or taken on any of our holidays may be used by the Company without charge in
all media (whether now existing or in the future invented) for bona fide promotional or
marketing purposes, including without limitation promotional materials of any kind, such
as brochures, slides, video shows and the internet.

13. DEPARTURE DOCUMENTS
We issue Departure Documents for your booking. All the
information contained therein will be deemed to be part of the contract. Your Departure
Documents will be sent to you by email or post, depending on the type of booking you
have made, approximately 14 days before your holiday. Further copies can be obtained
from us by contacting American Holidays/Jetsave, Lombard House, Lombard Street,
Belfast, Co. Antrim, NI. BT1 1BH. Departure Documents contain up-to- date definitive
information about the itinerary and travel arrangements. Should there be a discrepancy
between the information in the brochure or website, prior documentation and the final
Departure Documents we send to you, the information in the Departure Documents
supersedes the previous information and will be considered the most up-to-date and
accurate.

14. SPECIAL REQUESTS
We will consider special requests such as vegetarian meals, high
or low floor preferences in the accommodation, when you book. We will tell you whether
there is a charge for the request. We can only guarantee requests for which there is a
charge, or those that are confirmed in writing. It is your responsibility to advise us of any
special requirements.

15. PARTICIPATION REQUIREMENTS
All clients are expected to satisfy themselves prior to
booking that they are fit and able to complete the itinerary of their chosen holiday as
described in this brochure. Anyone suffering from mobility impairment, illness or disability
or undergoing treatment for any physical or medical condition must declare the true
nature of such condition at the time of booking and make arrangements for the provision
of any medication or other treatment which may be required during the holiday. Failure
to make such disclosure will constitute a breach of these booking conditions and result
in such persons being excluded from the holiday in which case all monies paid will be
forfeit. Unaccompanied passengers under the age of 18 years need a letter of consent
from a parent or legal guardian. The minimum age of unaccompanied travel is 16 years
on the date of departure. For stays in the USA, at least one person per room staying at
any hotel must be at least 21 years of age on the date of travel and a credit card with
credit to be held as a deposit is required to check in. Credit cards are required in many
hotels and for all vehicle hire for all destinations. A deposit amount will be held. You must
ensure you have a card and the relevant credit available.

16. LAW & JURISDICTION
If you booked your holiday in anyjurisdiction other than in Scotland
or Northern Ireland (including any booking via the internet), this contract, and any other
claim or dispute arising from or related to this contract, will be governed by English law and
the courts of England and Wales shall have exclusive jurisdiction over any claim arising out
of it. If you booked your holiday in Scotland, this contract, and any claim or dispute arising
from or related to this contract, will be governed by Scottish law and the courts of Scotland
shall have exclusive jurisdiction over any claim arising out of it. If you booked your holiday
in Northern Ireland, this contract, and any claim or dispute arising from or related to this
contract, will be governed by Northern Irish law and the courts of Northern Ireland shall
have exclusive jurisdiction over any claim arising out of it.