Book With Confidence
When you book with us, you can be reassured that if you need to change your holiday plans, we are here to support you.
Our Book with Confidence promise, gives you a refund guarantee and free amend should you need to make any changes.
Full terms apply – see below.
What you need to know: Refund Guarantee
- *In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your travel to a destination that contravenes the travel advice issued by the DFA or Foreign, Commonwealth and Development Office (FCDO)
- * You will receive a refund if you can’t join your trip because you or a member of your party is diagnosed with COVID-19 and is unable to travel on your scheduled departure. View full terms below.
- Where you cancel in accordance with these terms, you must contact your travel insurance provider in the first instance to ascertain if they offer cover for COVID-19 related reasons, and if your circumstances qualify for a claim to be made with them.
- You must notify us of your need to cancel for a COVID-19 reason as early as possible (and at the latest 24 hours before your scheduled departure) and must provide us with appropriate written official evidence of the COVID-19 reason.
- We have the right to refuse to allow you to cancel and receive a refund where we are not reasonably satisfied that you are cancelling for a COVID-19 reason. In such circumstances normal cancellation terms will apply.
- Your COVID-19 reason must prevent you safely joining your scheduled departure and we will take into account current applicable Irish Government, UK/NI Governments and/or destination government coronavirus guidance.
- For the purposes of these terms a “COVID-19 reason” is either a confirmed diagnosis of COVID-19 within 14 days prior to departure or an order, via the UK/NI NHS track & trace team, or the HSE to self-isolate due to contact with a person who has, or may have, COVID-19
What you need to know: Free Amendments
- Up to 45 days before departure you can change your holiday once with no amendment fees (excluding any non-refundable costs for example Villa/Tours/Internal flights). Changes within 45 days and up to 48 hrs prior to departure are possible but are subject to fees.
- Holidays containing a cruise – amendments will depend on individual cruise line policies.
- Your payments are financially protected through either our ATOL bonding or ABTA membership in the UK/NI and CAR licence for ROI.
- Valid for new bookings made on or after 4th January 2021.
Our Commitment To You
With the way we travel changing, we understand the mixture of feelings surrounding the realities of going on holiday. At American Holidays, we are committed to working with trusted partners and making sure that their aircraft, cruise lines, hotels and experiences meet our standards to give you the peace of mind that you can holiday safely.
Read about our Safer Tourism Pledge
We highly recommend that you familiarise yourself with the travel advice provided by government bodies and sign up to the latest travel alerts relevant to the destination you are travelling to on your holiday. Here you will be able to gather specific information and requirements you may need to follow around local COVID-19 legislation.
For more information, you may find the below links useful:
To read more about Coronavirus:
World Health Organisation (WHO)
Is It safe to travel on an aeroplane?
There is a lot of apprehension surrounding aeroplanes and airports at the moment, and specialists suggest that much of this concern might be misplaced, especially if you take some basic precautions.
According to the International Air Transport Association (IATA), “The air supplied to the aircraft cabin is either fresh or is filtered through filters of the same efficacy (99.97% or better) in removing viruses as those used in surgical operating rooms.”
To help protect yourself, infectious disease specialists recommend taking some basic precautions, including washing your hands, disinfecting surfaces (like your seat back pocket, tray table, and the restroom door handle).
How will check-in and boarding be different at Irish and UK airports
There will be a number of measures in place to reduce face-to-face contact and maintain social distancing, such as:
Where possible, check in online and check in baggage to the aircraft hold to minimise any hand baggage. This will speed up boarding and disembarking and minimise the risk of transmission. Follow the public health guidance for public and private transport during your journey to the airport.
Enter the airport alone
Unless you are flying with members of your household, enter the airport on your own. Non-passengers should only enter the airport where needed. For example, accompanying or picking up a passenger requiring assistance, such as a disabled person or an unaccompanied child.
Wear a protective face covering
It is likely you will be required to wear a face covering in the airport. We strongly advise you check with the airport and airline before you travel.
Treat staff and other passengers with respect. Change in procedures can be frustrating and while our normal transit through airports may take longer it is for our own safety.
Follow airport and airline instructions
Staff may give you instructions to follow, such as:
– where to sit
– how to queue at check-in, security or when boarding the aircraft
– instructions on screens, barriers or floor markings
– requests to move to less busy areas
– social distancing measures in departure and arrival terminals
Can I take hand luggage with me on the flight?
To speed up boarding and disembarking and to minimise the risk of transmission, you are strongly encouraged to check in all baggage to the aircraft hold and minimise any hand luggage. Please do not hesitate to contact us for further information
What can I expect on board my flight?
Passengers will be asked to wear a face covering on board the aircraft. During your flight, you may be asked to follow certain instructions from the flight staff and where possible:
– remain seated as much as possible
– use contactless payment where possible
– be aware there is likely to be a reduced food and drink service
– make the cabin crew aware if you feel unwell
Please do not hesitate to contact us for further information.
What happens when I arrive at my destination airport?
Each airport may have a different process but be aware that you may:
– encounter enhanced screening/monitoring at entry and exit ports
– be required to self-isolate for a set period, even if you do not have symptoms
– be asked to give proof of recent COVID-19 testing for entry
Before you travel, check the Department of Foreign Affairs or Foreign, Commonwealth & Development Office (FCDO) foreign travel advice; (see the summary, health and entry requirements sections).
In addition to the local airport protocols there may also be specific accommodation protocols. If you have any questions please do not hesitate contact us.
Will I have to self quarantine on my return?
We are continually monitoring the mandatory quarantine rules issued by the ROI and UK/NI Government. This rule does not affect the delivery of your holiday.
Do I need extra insurance?
Travel insurance is essential and must cover medical evacuation and repatriation in the event that you become unwell and have to be transported home. Even with good travel insurance, you will need to follow the guidance of local public health authorities at all times, including self-isolating if you develop symptoms, this means your return travel home might be delayed.
We also recommend that you contact your travel insurance providers to confirm that related COVID-19 incidents are covered on your policy.
Will all accommodation facilities be open at my hotel?
Each individual accommodation will have their own protocols in place for the facilities on offer. For more details, please contact us.
What if I feel unwell whilst I am away?
If you are unwell with any of the following: a high temperature, new continuous cough or a loss of, or change in, your normal sense of taste or smell (anosmia), you should self-isolate and follow the public health stay at home guidance.
– Stay indoors and avoid contact with other people, as you would with the flu.
– Call your health provider and/or insurance company to discuss what you should do.
– Follow local public health guidance if available.
– If you become unwell at an airport, bus or train station before or during a long trip, seek medical advice and do not start or continue your journey.
– Once you have fully recovered, check with your health provider if you are fit to travel, before any onward travel.