Frequently Asked Questions
Cruise Questions >>
- Can I phone home from the ship?
- Can I be contacted?
- Is there a doctor in the house?
- What’s the electrical voltage onboard?
- Will someone help me with my luggage?
- Can you accommodate special dietary requirements?
- What do the Ships Guest Relations staff do?
- When can I board the Ship?
- Can cots/rollaway beds be provided in my stateroom?
- Do I have to go on a shore excursion? What else can I do?
- What types of excursions does Royal Caribbean offer?
- Can I bring alcohol (from home or from a port) on board?
- What is Royal Caribbean International's Age Policy?
- What is Royal Caribbean's policy on cruising while pregnant?
- What is the Smoking Policy onboard?
- Are there disabled facilities available onboard?
- Are there any restrictions regarding children in the pools?
- Are drink packages offered onboard?
- Why should I use Online Check-In?
- Are babysitters available on board?
- what is the dress code onboard for my cruise
- Are there ATM's onboard
Flydrive Questions >>
- What is included in my Fly Drive price?
- What type of drivers license do i require?
- If we are unable to use one of the nights accommodation on our itinerary, do we get a refund?
- What happens if our flights are delayed en route to our starting destination and we do not arrive on the designated start date?
- If we need medical assistance during our itinerary, who do we contact?
- If we have a road accident, who do we contact?
- If our car breaks down, who do we contact?
- What is not included in my Fly drive price?
General Questions >>
- What are the Passport and Visa requirements for travelling to the United States?
- What is the Baggage Allowance for flying to the US? What other taxes and charges may be applied?
- Can I pre-assign seats for my flights?
- Where can I find information on my Flight, Flight times, Check-in Requirements, Customs and Immigration?
- How do I choose my Hotel & Room Type?
- What do American Holidays Star Ratings mean?
- What is included in my Hotel Price?
- Can I book Special Room Preferences - such as connecting rooms, early check in, low floor, non smoking, cot etc?
- Where can I find Driving Directions to the hotel?
- What are my Payment Options?
- Will my online reservation be secure? How will my personal Data be Protected?
- What if I need to Cancel or Change my Itinerary?
- When will I receive my Tickets? What are my Ticket Delivery Options?
- When is Spring Break?
- Can I travel when pregnant?
- Should I carry a Credit Card?
- Is tipping expected in the USA and Canada?
- What taxes are payable on my holiday?
- What are the drinking & smoking policies in the USA and Canada?
- Will I have to pay Resort Fees?
- What safety standards should I expect on my holiday?
- What is the climate like?
Escorted Tour Questions >>
- What is your deposit?
- Can i pre-assign seats for my flights?
- When will i recieve documentation for my tour?
- What kind of bedding can i expect in my hotels?
- Will i recieve transfers at the beggining and end of my tour?
- Is the single supplement always applicable?
- Is there a baggage restriction on tours?
- What hotels can i expect on the tour?
- How are seats assigned on the coach?
- Are there extra optional excursions available?
- How do i can advise American Holidays of my condition or request special assistance?
- Who should i call regarding my transfer if my flight is delayed?
Cruise Answers
- Can I phone home from the ship?
Of course, you can phone, e-mail, fax or send telegram anywhere in the world. Communication charges apply and please note that calls can be expensive.
- Can I be contacted?
Yes, friends and family can contact the ship. The cost is approx $7.95 per minute and can be charged to their Visa, MasterCard or American Express. From outside the US, additional long distance charges will apply.
- Is there a doctor in the house?
We hope you don’t need them but a doctor and nurse is onboard all ships and a charge will be made for their services. Please note that medical facilities are designed to provide basic medical care and guests may have to disembark at their own expense in the event of serious illness.
- What’s the electrical voltage onboard?
Both 110 volts and 220 volts AC sockets are provided, but you will need an adaptor for Irish/British appliances. Hairdryers are provided in all staterooms.
- Will someone help me with my luggage?
Yes, porters are available at the pier during embarkation and disembarkation hours. The customary tip for porters is $1.50 per bag in New York and $1 per bag (or the equivalent in local currency) in all other ports. Your steward will deliver luggage to your stateroom, normally within two hours of embarkation.
- Can you accommodate special dietary requirements?
We’ll certainly do our best, so if you have any special dietary requirements, please advise your Cruise co-ordinator at the time of booking, then check with Maitre d’ at dinner on your first night onboard.
- What do the Ships Guest Relations staff do?
All ships have a guest relations desk, available 24 hours a day. The Desk operates as your banker, postmaster and source of general information, as well as information on customs and immigration and the trustee for safety deposit boxes.
- When can I board the Ship?
Boarding time varies by Itinerary. Please check your cruise ticket booklet for the boarding time relevant to your cruise; it is your responsibility to arrive on time unless you are transferring to the ship via our transport. If you are not onboard at least one hour before the ship’s scheduled sailing time, we are entitled to assume that you do not intend to travel, your booking will then be cancelled, 100% cancellation charge will be payable and no refund will be made. Please note that, for security reasons, you will not be permitted to bring any visitors onboard the ship in any port.
- Can cots/rollaway beds be provided in my stateroom?
Royal Caribbean provides Pack and Plays for use on board. Pack and Plays are similar to a playpen.
- Do I have to go on a shore excursion? What else can I do?
You are not obliged to book an excursion with Royal Caribbean International in order to leave the ship. Public transport is available at most ports. We suggest you visit your local library, bookshop or a relevant website to decide where you would like to go.
- What types of excursions does Royal Caribbean offer?
Royal Caribbean's excursions include:
Adventure – like mountain biking and 4x4 off-roading
Beach & or water related activities – like whitewater rafting and deep-sea fishing
Cuisine tours – like pub crawls and tapas tastings
Flightseeing – like helicopter tours of glaciers and volcanoes
Golf – tees from tropical beaches
Shows – like museum tours and mariachi bands
Sightseeing – like scenic drives and guided tours
Snorkel and SCUBA – like helmet dives and reef tours
Wilderness & wildlife – like canoe safaris and canopy adventure
- Can I bring alcohol (from home or from a port) on board?
Guests are not allowed to bring alcoholic beverages on board for consumption or any other use. Alcoholic beverages that are purchased in ports-of-call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing.
- What is Royal Caribbean International's Age Policy?
Stateroom reservations will not be accepted for guests under the age of twenty-one (21) unless accompanied by an adult (twenty-one (21) years of age or older). This age limit will be waived for minors sailing with their parents or guardians in adjacent staterooms or married couples not meeting this age limit (proof of marriage is required).
- What is Royal Caribbean's policy on cruising while pregnant?
Royal Caribbean International cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour. A doctor's 'Fit to Travel' note is required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy.
- What is the Smoking Policy onboard?
Effective January 2008, smoking is only permitted in designated areas and outdoors on the Starboard side of the ship (contact the Guest Services for details). Smoking is not permitted in any dining venue, theater, hallway or corridor. Smoking is not permitted inside any stateroom or on Oasis class Boardwalk or Central Park private balconies, however, it is permitted on private ocean view balconies of balcony/suite staterooms. A $250 penalty will be applied to the SeaPass for guests found smoking in staterooms or on the private balconies in Boardwalk and Central Park onboard Oasis class ships. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. A guest must be at least 18 years of age to purchase, possess or use tobacco onboard.
- Are there disabled facilities available onboard?
We're happy to say that all the ships in our fleet have disabled facilities available onboard.
- Are there any restrictions regarding children in the pools?
Please note: Due to public health regulations, children in nappies, swim nappies or pull-ups, or who are not COMPLETELY toilet trained, are not allowed in the pools, whirlpools or H2O zone.On the Freedom of the Seas and Liberty of the Seas, children in nappies, or who are not toilet trained, may use the 'Baby Splash Zone' specially designated for them.
- Are drink packages offered onboard?
We offer a soft drinks package for both kids and adults on every ship in our fleet. To purchase one, just visit any of our onboard bars or lounges.
- Why should I use Online Check-In?
Completing the Online Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier. It needs to be completed three days prior to your sailing date.
- Are babysitters available on board?
Babysitting is offered both in a group setting and individually in your stateroom. In-stateroom babysitting must be reserved through the Guest Relations Desk (Purser's Desk) at least 24 hours in advance.
- what is the dress code onboard for my cruise
There are three distinct types of evenings onboard: casual, smart casual and formal. Suggested guidelines for these nights are:
Casual: Sport shirts and slacks for men, sundresses or pants for women
Smart Casual: Jackets and ties for men, dresses or pantsuits for women
Formal: Suits and ties or tuxedos for men, cocktail dresses for women
1-3 Nights cruise will have 1 formal night
6-13 Nights cruise will have 2 formal nights
14+ Nights cruise will have 3 formal nights
- Are there ATM's onboard
All ships in the Royal Caribbean fleet have ATM machines. There is a transaction fee up to $5.50 plus any other fees the guests financial institution would charge.
Flydrive Answers
- What is included in my Fly Drive price?
Fly Drive America and Fly Drive Canada tours prices include:
- Detailed tour briefing.
- Welcome kit with maps.
- Brochures and detailed day-by-day itinerary.
- Hotel accommodations as specified.
- What type of drivers license do i require?
All drivers must be in possession of a Full valid driver's license.
- If we are unable to use one of the nights accommodation on our itinerary, do we get a refund?
There is no refund for unused services, hotel nights, or car rental offered within a Fly Drive America or Fly Drive Canada tour itinerary.
- What happens if our flights are delayed en route to our starting destination and we do not arrive on the designated start date?
If you are delayed you will need to contact our local flydrive agent directly on 1800 800 8942 for assistance.
- If we need medical assistance during our itinerary, who do we contact?
For any medical emergency we would suggest that you contact the Emergency services on 911 and then subsquently contact the Fly Drive hotline on 1800 800 8942 to advise them of any change of plan to the rest of your itinerary.
- If we have a road accident, who do we contact?
To report any traffic accidents you will need to contact the Emergency services on 911.
- If our car breaks down, who do we contact?
This information will be provided to you by our car hire company Alamo.
- What is not included in my Fly drive price?
- Flights
- Porterage
- Tolls
- Ferries (unless specified)
- parking fee's
Speak to our reservations agent for more details and prices on flights.
General Answers
- What are the Passport and Visa requirements for travelling to the United States?
It is the passenger's responsibility to ensure that all documentation is valid and in order.
Visa Waiver Program (VWP): Irish citizens/ holders of Irish passports can avail of the Visa Waiver Program (VWP). Some travellers are not eligible by law to enter the US using the VWP and you should check with the US Embassy for details of these categories before you purchase your holiday. If you do not hold an Irish passport, you must check the applicable passport and visa requirements with the embassies of the countries you will be visiting during your holiday. Passports must be valid for at least 6 months after your expected return date to Ireland.
Machine Readable Passports (MRP): From 26th October, 2004 passengers entering and transiting the United States under the VWP are required to hold a machine readable passport (MRP). If any person who is a citizen of a VWP (i.e. Irish citizens/holders of Irish passports) does not have a MRP, then they will need to obtain a U.S. non-immigrant visa prior to departure.
Children: Over 16 years of age: must hold a valid MRP.
Under 16 years of age: Children who have previously been added to a parent's passport will also be required to have an MRP in their own name.
Please note that Passports take between at least 4-6 weeks to secure, so applications for passports, including applications to exchange a non-MRP for a MRP should be made in advance.
It is your responsibility to ensure that exactly the same name (including initials) appears on your ticket as in your passport. If there is any difference, you may be refused entry onto your flight. We regret we cannot accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s). Passengers who have previously been refused a US visa, should contact the US embassy. Those intending to re-enter during their vacation i.e. on a coach tour into Canada or cruising the Caribbean or Mexico should ensure on doing Immigration that Multiple Entry is stamped on their passport.
- What is the Baggage Allowance for flying to the US? What other taxes and charges may be applied?
Baggage allowance to the US is generally 2 checked pieces per person, but varies on charter services. If you go over this allowance you will be charged on a per kilo basis. This amount is at the discretion of the airline. Details of your baggage allowance are shown on your flight ticket.
Taxes, Security Charges: Taxes which vary from airline to airline and destination to destination will apply on all packages, these taxes can range from e50 up to e170 and change on a daily basis. In some destinations, notably the Caribbean, Cancun and Canada, a local departure tax is payable at the airport, these taxes are not included in the prices of our holidays and must be paid for locally by the passenger. Airlines impose a security charge of €54 per person.
- Can I pre-assign seats for my flights?
You should appreciate that airlines do not guarantee any particular seat and reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. Please note seat assignments will be assigned at check in for charter flights.
- Where can I find information on my Flight, Flight times, Check-in Requirements, Customs and Immigration?
When you receive your travel documents, please check the flight numbers and timings on your tickets. Any flight route or timings shown in our brochure are for guidance only and may have changed.
Check-in for international flights is 3 hours prior to departure. Some direct flights have an enroute stop-over for technical or operational reasons.
Customs and immigration can usually be cleared at your first point of entry to the United States. Passengers travelling from Dublin or Shannon can normally clear US Immigration before your departure from Ireland. There are occasions, completely beyond our control, when a flight is delayed and American Holidays does not have any liability for delays which may arise. Such changes will not be regarded as a significant change and you will not be entitled to cancel you holiday without paying the appropriate cancellation charge.
Reconfirmation of Flight Times: Flight only customers must reconfirm their return flight at least 24 hours prior to departure. Contact details included in travel documents.
- How do I choose my Hotel & Room Type?
Our reference to hotel in our brochure covers all accommodation and does not necessarily distinguish between local classifications such as “Motel” or “Inn”. Most hotel rooms in the US consist of 2 double beds and can sleep up to 4 people. In our prices 2, 3 and 4 share such a room.
In many hotels, where the maximum occupancy of the room exceeds the number of beds listed in the brochure description a roll away bed can be provided at a charge of approximately $20.00 per night usually payable locally. New York is an exception to this rule where in many cases a twin room may consist of two single beds or one double bed.
It is important to note that the size of rooms in New York are exceptionally smaller in comparison to rooms in Florida.
All prices in the brochure are based on “Standard Streetside Rooms”. In many properties we have various different room types, while our prices are based on “Standard streetside Rooms” we can in most cases give you a quotation in an upgraded room type i.e. poolside, beach view, suite etc, these different room types are available at a premium.
For example you may have the main body of the hotel which contains the reception, restaurant, bar and some bedrooms etc, and several annex containing further bedrooms, your room may be situated in any of these buildings.
A number of the properties which feature in our brochure, being low rise properties do not in some instances have lift facilities. If it is imperative to your requirements that your accommodation provides a lift facility please ensure that you bring this matter to our attention at the time of booking.
Suites: Suites are usually a different room configuration in the hotels discussed above. "Suite" is a room that is offers more space than a standard hotel room and usually is equipped with a kitchenette. The "Suite" room type will be one large room with a sitting area. The sleeping area will be part of the room and not sectioned off from the sitting room.
Apartment: The word "Apartment" suggests that any and all bedrooms are separate to the sitting area. You will need to refer to the specific accommodation for details on what the apartment is equipped with.
- What do American Holidays Star Ratings mean?
In the U.S. there is no uniform grading system for hotels. So American Holidays has created its own grading system. This system is based on a broad spectrum of factors ranging from location to facilities, from value for money to general standards of service and design. What is an important factor in choosing your accommodation in Orlando may not even be considered when picking a hotel in New York. In some cases prices can be an indication of the standard of the property but inevitably there are differences from place to place. Do remember when choosing your hotel that if you pay the lowest price you cannot expect the highest standard of accommodation – very often by paying a little extra, you can make a good holiday a truly memorable one.
* Budget Basic accommodation
** Comfortable, basic accommodation offering value for money
*** Good medium standard accommodation offering a range of facilities
**** First class property, good facilities, location and popular with regular visitors
***** Excellent accommodation with a large range of restaurants and amenities.
- What is included in my Hotel Price?
Our prices include standard streetside room only accommodation, unless otherwise stated.
In rare cases hotels are fully inclusive (i.e. food and beverage included) this will be clearly listed in the hotel description.
None of our packages include attraction tickets or resort facilities such as kiddies clubs, massage therapy or spa treatments.
Although we list the facilities of a property in our hotel descriptions this does not necessarily mean that the use of these facilities is included in your price or free of charge, if you are in any doubt please inquire from our reservation staff at the time of booking.
Resort Fees: You should be aware that certain properties levy clients directly in resort with fees for the use of various facilities at those properties. We have, where possible, in this brochure, detailed such fees in the hotel descriptions applicable.
Parking: Most properties offer free parking,however,some establishments do charge a daily/weekly fee. Where possible, we endeavour to advise of these charges.
- Can I book Special Room Preferences - such as connecting rooms, early check in, low floor, non smoking, cot etc?
Yes. You can ask for connecting rooms, early check in and other special requests when booking your reservation online. Upon checkout there is a specific field for special requests and any preferences should be entered in here. The hotel will do its best to meet your requests, but requests cannot be guaranteed until check in. Any requests will be honored based upon availability at the time of your stay.
Special Needs/Disabled/Elderly: If you have any special requirements you should contact us immediately and complete a Special Needs Form,which can be obtained from our Operations department on 01-433 1050. Please also be sure to check whether your accommodation is suitable for your disability and that you have adequate insurance coverage.
- Where can I find Driving Directions to the hotel?
A link to driving directions can be found on the left side of each Hotel Overview page.
- What are my Payment Options?
We accept MasterCard, Visa, Laser and Diners Club. At this time, we can only accept bookings paid for with one of these credit cards. All payments must be in Euro.
- Will my online reservation be secure? How will my personal Data be Protected?
Yes. Specialist Holiday Group trading as American Holidays, Crystal Holidays and Tropical Places respects your privacy and maintains your profile information on a secure server. It can be accessed, maintained and used by you and only you. Specialist Holiday Group does not authorize any other use of your confidential information. To learn how we protect your information, view our Privacy Policy.
Data Protection: Specialist Holiday Group trading as American Holidays, Crystal Holidays and Tropical Places are committed to protecting your privacy and information. A copy of our privacy policy is available on request from 18-19 Duke Street, Dublin 2. The information that we use is for the purpose of fulfilling our contract as a tour operator/holiday provider. Information that you provide us will be held on our computers (and in other ways) for use by us for the following purposes:
(a) booking information;
(b) information about you (and your travelling party) may be passed to holiday providers and others and may include things such as age, religious beliefs, dietary requirements, you (or your travelling party's) physical or mental health. This information may also be transferred abroad. Outside the 'EEA' controls on data protection in such countries may not be as strong as the legal requirements inside the European Economic Area;
(c) If you apply for insurance, then we may process information (including medical information) about you (or your travelling party) and pass it to the insurers;
(d) Information supplied by you may be processed by us for Statistical Analysis and or Market Research and may in certain instances be disclosed to our agents for the purposes of fraud prevention and or debt collection;
(e) To contact you via e-mail, letter or phone with details of American Holidays' or selected suppliers' products and services including financial services, which may be of interest to you.
By entering into a contract with us you agree to the use and disclosure of information by Specialist Holiday Group as described.
A copy of your personal information held by Specialist Holiday Groupcan be provided on request. You have the right to have any inaccurate personal information rectified or erased.
Please note that airlines are required by new laws introduced in the US and other countries to give border control agencies access to passenger data. Accordingly any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary.
- What if I need to Cancel or Change my Itinerary?
Please see our Terms and Conditions for information on cancelling or changing your reservation. In order to amend/cancel your itinerary you will need to call one of our representatives on 01-6733800 or 01-4331050.
- When will I receive my Tickets? What are my Ticket Delivery Options?
We endeavour to have your holiday tickets and itinerary to you 14 days prior to departure. During peak season however, it is appreciated that some delay may be inevitable due to the large volume of bookings which have to be packaged.
Your tickets will be delivered to the contact address entered when confirming your booking. If you have booked through a Travel Agent you package will be delivered to your travel agent to forward to you personally. Alternatively if you would prefer to collect your tickets in person from our offices you may do so by contacting one of our representatives on 01-4331050
- When is Spring Break?
In March and April, Clearwater, Key West, Cancun and the Bahamas are host to many American college students all intent on having fun, which can make for a very lively holiday. If you are looking for something quieter at this time of year we suggest that you advise us at the time of booking.
- Can I travel when pregnant?
If you are pregnant you should check with your doctor before you travel. If you are more than 28 weeks pregnant at the time of your return flight, airlines insist on a medical certificate stating you are fit to fly. If you are more than 32 weeks at the time of your return flight they may refuse to carry you. Please also note the restrictions on your travel insurance policy.
- Should I carry a Credit Card?
We believe it is essential to obtain a credit card prior to your departure. In America credit cards are a way of life. Hotels will require an imprint of your Credit Card on check-in to cover for incidentals and for security reasons. Car hire companies will also require a credit card imprint of the nominated driver. In our opinion you should not leave home without your plastic friend.
- Is tipping expected in the USA and Canada?
Gratuities are expected by most people who provide a service in America and Canada, such as waiters, porters and bus/taxi drivers. Waiters and bartenders generally get tipped 15-20% of the bill, depending on the quality of service. Taxi drivers 10-20 %, chambermaid's approx $2 per night and baggage tips are normally $1 per bag. On a cruise tipping information is normally given in your orientation.
- What taxes are payable on my holiday?
Taxes ranging from € 60.00 to € 165.00 per person apply on all packages. In some destinations, notably the Caribbean and Cancun, a local departure tax is payable at the airport. These taxes are not included in the prices of our holidays and must be paid for locally by the passenger.
- What are the drinking & smoking policies in the USA and Canada?
Smoking is banned on all transatlantic flights. Although it is banned on coach tours there are stops during the tour when you may smoke. Almost all US airports are completely non-smoking and many public areas i.e. restaurants and bars in the States are fast becoming non-smoking.
US drinking laws allow no one under 21 on a licensed premises. Photo ID is required in many establishments - your passport would suffice.
Customers requiring a smoking room at their hotel accommodation should request it at the time of booking.
- Will I have to pay Resort Fees?
You should be aware that certain properties levy clients directly in resort with fees for the use of various facilities at those properties. We have, where possible in the web site, detailed such fees in the hotel descriptions applicable.
- What safety standards should I expect on my holiday?
At American Holidays the wellbeing and safety of our customers is a high priority. Therefore we are continually looking to improve safety and hygiene standards in all our overseas destinations. One of the joys of travelling abroad is experiencing the different way of life in other countries. However, it is important to remember that safety and hygiene standards in some destinations differ from those we take for granted at home.
Hotels, apartments, homes and other facilities will be obliged to meet local safety regulations, but these do not always match Irish standards, which are among the highest in the world. We therefore strongly recommend that upon arrival in resort, you and your family should familiarise yourselves with your accommodation and its safety procedures, as a safeguard in the unlikely event of an emergency
- What is the climate like?
Whilst hurricanes or tropical cyclones are irregular and difficult to predict, in areas around the Western North Atlantic, climatic conditions potentially conducive to hurricanes or tropical cyclones are most likely to arise during the months of June through to October.
Escorted Tour Answers
- What is your deposit?
The deposit required time of booking confirmation is €190 euro per person and is completely non refundable.
- Can i pre-assign seats for my flights?
You should appreciate that airlines do not gaurantee any particular seat and reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. Please note seats will be assigned at check-in for charter flights.
- When will i recieve documentation for my tour?
You will recieve your tickets, detailed information regarding your tour, touring voucher and day to day tour itinerary in the post 10 -14 days prior to your departure date.
- What kind of bedding can i expect in my hotels?
Twin and triple rooms will generally have 2 queen beds in the room, single rooms generally have 1 queen bed. You can of course request 1 bed in a twin room at time of booking if desired.
*Please note bedding requests are not gauranteed.
- Will i recieve transfers at the beggining and end of my tour?
On arrival to your chosen airport you will be met by a touring representative who will organise your transfer to the first hotel. You will also recieve a departure transfer from the last hotel on your tour back to the airport in time for your flight back to Ireland.
*Please note transfers are only applicable on tour bookings where the flights have been booked through American Holidays. If you decide to "extend your stay" before or after your tour, some transfers may not be included, our American Holidays touring expert will advise at time of booking.
- Is the single supplement always applicable?
If you are a single passenger and wish to stay in a room on your own, a single supplement will be applied at time of booking.
However we have a "Single Share" option available on most tours giving you the chance of avoiding the single supplement charge. This option means you will be booked into a twin room with another single share passenger of similar gender. If there is no other single share passengers booked on your tour you will stay in the twin room alone and the single supplement will be waivered. You will not know until arrival if you are sharing the room or not.
* Please note the single share option is only available on selected tours to the United states. Not available on tours that enter Canada.
- Is there a baggage restriction on tours?
Due to restricted storage space you are only permitted one piece of luggage per person on the coach tours.
If your tour incoperates a rail journey a maximum luggage weight of 23kgs must be adhered to.
- What hotels can i expect on the tour?
The nature of a touring holiday means you'll get to experience different types of accommodation along the way. Room sizes, facilities, styles and standards of decor will vary from place to place but, rest assured , they will all meet our high standards of comfort and service.
For simplicty on itinerarys we use the word "hotels" to cover all accommodation whether we're referring to lodges, inn's or international hotel groups.
- How are seats assigned on the coach?
Wherever you sit on our comfortable coaches, there's always something different to see. That's why we operate a seat rotation system. This ensures everyone gets to see a variety of views from different areas of the coach.
- Are there extra optional excursions available?
All tours have an allocated list of optional excursions available depending on your tour. These excursions are booked and paid locally with your tour director on arrival. A list of available excursions will go out with your tickets 10-14 days prior to departure. You can also recieve an optional excursion list at time of booking, simply request one from our touring experts.
- How do i can advise American Holidays of my condition or request special assistance?
American holidays need to be advised of any special needs / assistance you may require on the tour or flights. We have a special needs form that we will need you to fill in at time of booking, in order for us to request assistance on the tour or flights. You can get the form from your touring expert in the office or on email.
- Who should i call regarding my transfer if my flight is delayed?
If your flight is delayed or you miss your connecting flight and you will not be arriving on the time shown on your ticket, please let us know as soon as you are able. The emergency 24-hour number within North America is 1 800 673 7505 (toll free), or if you are calling from outside the United states dial 1 323 793 5031. If you fail to contact us, we may be unable to reschudule your transfer to the hotel and there may not be anyone there to meet you.
Cruise Answers
- Can I phone home from the ship?
Of course, you can phone, e-mail, fax or send telegram anywhere in the world. Communication charges apply and please note that calls can be expensive.
- Can I be contacted?
Yes, friends and family can contact the ship. The cost is approx $7.95 per minute and can be charged to their Visa, MasterCard or American Express. From outside the US, additional long distance charges will apply.
- Is there a doctor in the house?
We hope you don’t need them but a doctor and nurse is onboard all ships and a charge will be made for their services. Please note that medical facilities are designed to provide basic medical care and guests may have to disembark at their own expense in the event of serious illness.
- What’s the electrical voltage onboard?
Both 110 volts and 220 volts AC sockets are provided, but you will need an adaptor for Irish/British appliances. Hairdryers are provided in all staterooms.
- Will someone help me with my luggage?
Yes, porters are available at the pier during embarkation and disembarkation hours. The customary tip for porters is $1.50 per bag in New York and $1 per bag (or the equivalent in local currency) in all other ports. Your steward will deliver luggage to your stateroom, normally within two hours of embarkation.
- Can you accommodate special dietary requirements?
We’ll certainly do our best, so if you have any special dietary requirements, please advise your Cruise co-ordinator at the time of booking, then check with Maitre d’ at dinner on your first night onboard.
- What do the Ships Guest Relations staff do?
All ships have a guest relations desk, available 24 hours a day. The Desk operates as your banker, postmaster and source of general information, as well as information on customs and immigration and the trustee for safety deposit boxes.
- When can I board the Ship?
Boarding time varies by Itinerary. Please check your cruise ticket booklet for the boarding time relevant to your cruise; it is your responsibility to arrive on time unless you are transferring to the ship via our transport. If you are not onboard at least one hour before the ship’s scheduled sailing time, we are entitled to assume that you do not intend to travel, your booking will then be cancelled, 100% cancellation charge will be payable and no refund will be made. Please note that, for security reasons, you will not be permitted to bring any visitors onboard the ship in any port.
- Can cots/rollaway beds be provided in my stateroom?
Royal Caribbean provides Pack and Plays for use on board. Pack and Plays are similar to a playpen.
- Do I have to go on a shore excursion? What else can I do?
You are not obliged to book an excursion with Royal Caribbean International in order to leave the ship. Public transport is available at most ports. We suggest you visit your local library, bookshop or a relevant website to decide where you would like to go.
- What types of excursions does Royal Caribbean offer?
Royal Caribbean's excursions include:
Adventure – like mountain biking and 4x4 off-roading
Beach & or water related activities – like whitewater rafting and deep-sea fishing
Cuisine tours – like pub crawls and tapas tastings
Flightseeing – like helicopter tours of glaciers and volcanoes
Golf – tees from tropical beaches
Shows – like museum tours and mariachi bands
Sightseeing – like scenic drives and guided tours
Snorkel and SCUBA – like helmet dives and reef tours
Wilderness & wildlife – like canoe safaris and canopy adventure- Can I bring alcohol (from home or from a port) on board?
Guests are not allowed to bring alcoholic beverages on board for consumption or any other use. Alcoholic beverages that are purchased in ports-of-call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing.
- What is Royal Caribbean International's Age Policy?
Stateroom reservations will not be accepted for guests under the age of twenty-one (21) unless accompanied by an adult (twenty-one (21) years of age or older). This age limit will be waived for minors sailing with their parents or guardians in adjacent staterooms or married couples not meeting this age limit (proof of marriage is required).
- What is Royal Caribbean's policy on cruising while pregnant?
Royal Caribbean International cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour. A doctor's 'Fit to Travel' note is required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy.
- What is the Smoking Policy onboard?
Effective January 2008, smoking is only permitted in designated areas and outdoors on the Starboard side of the ship (contact the Guest Services for details). Smoking is not permitted in any dining venue, theater, hallway or corridor. Smoking is not permitted inside any stateroom or on Oasis class Boardwalk or Central Park private balconies, however, it is permitted on private ocean view balconies of balcony/suite staterooms. A $250 penalty will be applied to the SeaPass for guests found smoking in staterooms or on the private balconies in Boardwalk and Central Park onboard Oasis class ships. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. A guest must be at least 18 years of age to purchase, possess or use tobacco onboard.
- Are there disabled facilities available onboard?
We're happy to say that all the ships in our fleet have disabled facilities available onboard.
- Are there any restrictions regarding children in the pools?
Please note: Due to public health regulations, children in nappies, swim nappies or pull-ups, or who are not COMPLETELY toilet trained, are not allowed in the pools, whirlpools or H2O zone.On the Freedom of the Seas and Liberty of the Seas, children in nappies, or who are not toilet trained, may use the 'Baby Splash Zone' specially designated for them.
- Are drink packages offered onboard?
We offer a soft drinks package for both kids and adults on every ship in our fleet. To purchase one, just visit any of our onboard bars or lounges.
- Why should I use Online Check-In?
Completing the Online Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier. It needs to be completed three days prior to your sailing date.
- Are babysitters available on board?
Babysitting is offered both in a group setting and individually in your stateroom. In-stateroom babysitting must be reserved through the Guest Relations Desk (Purser's Desk) at least 24 hours in advance.
- what is the dress code onboard for my cruise
There are three distinct types of evenings onboard: casual, smart casual and formal. Suggested guidelines for these nights are:
Casual: Sport shirts and slacks for men, sundresses or pants for women Smart Casual: Jackets and ties for men, dresses or pantsuits for women Formal: Suits and ties or tuxedos for men, cocktail dresses for women 1-3 Nights cruise will have 1 formal night
6-13 Nights cruise will have 2 formal nights
14+ Nights cruise will have 3 formal nights
- Are there ATM's onboard
All ships in the Royal Caribbean fleet have ATM machines. There is a transaction fee up to $5.50 plus any other fees the guests financial institution would charge.
Flydrive Answers
- What is included in my Fly Drive price?
Fly Drive America and Fly Drive Canada tours prices include:
- Detailed tour briefing.
- Welcome kit with maps.
- Brochures and detailed day-by-day itinerary.
- Hotel accommodations as specified.
- What type of drivers license do i require?
All drivers must be in possession of a Full valid driver's license.
- If we are unable to use one of the nights accommodation on our itinerary, do we get a refund?
There is no refund for unused services, hotel nights, or car rental offered within a Fly Drive America or Fly Drive Canada tour itinerary.
- What happens if our flights are delayed en route to our starting destination and we do not arrive on the designated start date?
If you are delayed you will need to contact our local flydrive agent directly on 1800 800 8942 for assistance.
- If we need medical assistance during our itinerary, who do we contact?
For any medical emergency we would suggest that you contact the Emergency services on 911 and then subsquently contact the Fly Drive hotline on 1800 800 8942 to advise them of any change of plan to the rest of your itinerary.
- If we have a road accident, who do we contact?
To report any traffic accidents you will need to contact the Emergency services on 911.
- If our car breaks down, who do we contact?
This information will be provided to you by our car hire company Alamo.
- What is not included in my Fly drive price?
- Flights
- Porterage
- Tolls
- Ferries (unless specified)
- parking fee's
Speak to our reservations agent for more details and prices on flights.
General Answers
- What are the Passport and Visa requirements for travelling to the United States?
It is the passenger's responsibility to ensure that all documentation is valid and in order.
Visa Waiver Program (VWP): Irish citizens/ holders of Irish passports can avail of the Visa Waiver Program (VWP). Some travellers are not eligible by law to enter the US using the VWP and you should check with the US Embassy for details of these categories before you purchase your holiday. If you do not hold an Irish passport, you must check the applicable passport and visa requirements with the embassies of the countries you will be visiting during your holiday. Passports must be valid for at least 6 months after your expected return date to Ireland.
Machine Readable Passports (MRP): From 26th October, 2004 passengers entering and transiting the United States under the VWP are required to hold a machine readable passport (MRP). If any person who is a citizen of a VWP (i.e. Irish citizens/holders of Irish passports) does not have a MRP, then they will need to obtain a U.S. non-immigrant visa prior to departure.
Children: Over 16 years of age: must hold a valid MRP.
Under 16 years of age: Children who have previously been added to a parent's passport will also be required to have an MRP in their own name.
Please note that Passports take between at least 4-6 weeks to secure, so applications for passports, including applications to exchange a non-MRP for a MRP should be made in advance.
It is your responsibility to ensure that exactly the same name (including initials) appears on your ticket as in your passport. If there is any difference, you may be refused entry onto your flight. We regret we cannot accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s). Passengers who have previously been refused a US visa, should contact the US embassy. Those intending to re-enter during their vacation i.e. on a coach tour into Canada or cruising the Caribbean or Mexico should ensure on doing Immigration that Multiple Entry is stamped on their passport.- What is the Baggage Allowance for flying to the US? What other taxes and charges may be applied?
Baggage allowance to the US is generally 2 checked pieces per person, but varies on charter services. If you go over this allowance you will be charged on a per kilo basis. This amount is at the discretion of the airline. Details of your baggage allowance are shown on your flight ticket.
Taxes, Security Charges: Taxes which vary from airline to airline and destination to destination will apply on all packages, these taxes can range from e50 up to e170 and change on a daily basis. In some destinations, notably the Caribbean, Cancun and Canada, a local departure tax is payable at the airport, these taxes are not included in the prices of our holidays and must be paid for locally by the passenger. Airlines impose a security charge of €54 per person.- Can I pre-assign seats for my flights?
You should appreciate that airlines do not guarantee any particular seat and reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. Please note seat assignments will be assigned at check in for charter flights.
- Where can I find information on my Flight, Flight times, Check-in Requirements, Customs and Immigration?
When you receive your travel documents, please check the flight numbers and timings on your tickets. Any flight route or timings shown in our brochure are for guidance only and may have changed.
Check-in for international flights is 3 hours prior to departure. Some direct flights have an enroute stop-over for technical or operational reasons.
Customs and immigration can usually be cleared at your first point of entry to the United States. Passengers travelling from Dublin or Shannon can normally clear US Immigration before your departure from Ireland. There are occasions, completely beyond our control, when a flight is delayed and American Holidays does not have any liability for delays which may arise. Such changes will not be regarded as a significant change and you will not be entitled to cancel you holiday without paying the appropriate cancellation charge.
Reconfirmation of Flight Times: Flight only customers must reconfirm their return flight at least 24 hours prior to departure. Contact details included in travel documents.- How do I choose my Hotel & Room Type?
Our reference to hotel in our brochure covers all accommodation and does not necessarily distinguish between local classifications such as “Motel” or “Inn”. Most hotel rooms in the US consist of 2 double beds and can sleep up to 4 people. In our prices 2, 3 and 4 share such a room.
In many hotels, where the maximum occupancy of the room exceeds the number of beds listed in the brochure description a roll away bed can be provided at a charge of approximately $20.00 per night usually payable locally. New York is an exception to this rule where in many cases a twin room may consist of two single beds or one double bed.
It is important to note that the size of rooms in New York are exceptionally smaller in comparison to rooms in Florida.
All prices in the brochure are based on “Standard Streetside Rooms”. In many properties we have various different room types, while our prices are based on “Standard streetside Rooms” we can in most cases give you a quotation in an upgraded room type i.e. poolside, beach view, suite etc, these different room types are available at a premium.
For example you may have the main body of the hotel which contains the reception, restaurant, bar and some bedrooms etc, and several annex containing further bedrooms, your room may be situated in any of these buildings.
A number of the properties which feature in our brochure, being low rise properties do not in some instances have lift facilities. If it is imperative to your requirements that your accommodation provides a lift facility please ensure that you bring this matter to our attention at the time of booking.
Suites: Suites are usually a different room configuration in the hotels discussed above. "Suite" is a room that is offers more space than a standard hotel room and usually is equipped with a kitchenette. The "Suite" room type will be one large room with a sitting area. The sleeping area will be part of the room and not sectioned off from the sitting room.
Apartment: The word "Apartment" suggests that any and all bedrooms are separate to the sitting area. You will need to refer to the specific accommodation for details on what the apartment is equipped with.- What do American Holidays Star Ratings mean?
In the U.S. there is no uniform grading system for hotels. So American Holidays has created its own grading system. This system is based on a broad spectrum of factors ranging from location to facilities, from value for money to general standards of service and design. What is an important factor in choosing your accommodation in Orlando may not even be considered when picking a hotel in New York. In some cases prices can be an indication of the standard of the property but inevitably there are differences from place to place. Do remember when choosing your hotel that if you pay the lowest price you cannot expect the highest standard of accommodation – very often by paying a little extra, you can make a good holiday a truly memorable one.
* Budget Basic accommodation
** Comfortable, basic accommodation offering value for money
*** Good medium standard accommodation offering a range of facilities
**** First class property, good facilities, location and popular with regular visitors
***** Excellent accommodation with a large range of restaurants and amenities.- What is included in my Hotel Price?
Our prices include standard streetside room only accommodation, unless otherwise stated.
In rare cases hotels are fully inclusive (i.e. food and beverage included) this will be clearly listed in the hotel description.
None of our packages include attraction tickets or resort facilities such as kiddies clubs, massage therapy or spa treatments.
Although we list the facilities of a property in our hotel descriptions this does not necessarily mean that the use of these facilities is included in your price or free of charge, if you are in any doubt please inquire from our reservation staff at the time of booking.
Resort Fees: You should be aware that certain properties levy clients directly in resort with fees for the use of various facilities at those properties. We have, where possible, in this brochure, detailed such fees in the hotel descriptions applicable.
Parking: Most properties offer free parking,however,some establishments do charge a daily/weekly fee. Where possible, we endeavour to advise of these charges.
- Can I book Special Room Preferences - such as connecting rooms, early check in, low floor, non smoking, cot etc?
Yes. You can ask for connecting rooms, early check in and other special requests when booking your reservation online. Upon checkout there is a specific field for special requests and any preferences should be entered in here. The hotel will do its best to meet your requests, but requests cannot be guaranteed until check in. Any requests will be honored based upon availability at the time of your stay.
Special Needs/Disabled/Elderly: If you have any special requirements you should contact us immediately and complete a Special Needs Form,which can be obtained from our Operations department on 01-433 1050. Please also be sure to check whether your accommodation is suitable for your disability and that you have adequate insurance coverage.
- Where can I find Driving Directions to the hotel?
A link to driving directions can be found on the left side of each Hotel Overview page.
- What are my Payment Options?
We accept MasterCard, Visa, Laser and Diners Club. At this time, we can only accept bookings paid for with one of these credit cards. All payments must be in Euro.
- Will my online reservation be secure? How will my personal Data be Protected?
Yes. Specialist Holiday Group trading as American Holidays, Crystal Holidays and Tropical Places respects your privacy and maintains your profile information on a secure server. It can be accessed, maintained and used by you and only you. Specialist Holiday Group does not authorize any other use of your confidential information. To learn how we protect your information, view our Privacy Policy.
Data Protection: Specialist Holiday Group trading as American Holidays, Crystal Holidays and Tropical Places are committed to protecting your privacy and information. A copy of our privacy policy is available on request from 18-19 Duke Street, Dublin 2. The information that we use is for the purpose of fulfilling our contract as a tour operator/holiday provider. Information that you provide us will be held on our computers (and in other ways) for use by us for the following purposes:
(a) booking information;
(b) information about you (and your travelling party) may be passed to holiday providers and others and may include things such as age, religious beliefs, dietary requirements, you (or your travelling party's) physical or mental health. This information may also be transferred abroad. Outside the 'EEA' controls on data protection in such countries may not be as strong as the legal requirements inside the European Economic Area;
(c) If you apply for insurance, then we may process information (including medical information) about you (or your travelling party) and pass it to the insurers;
(d) Information supplied by you may be processed by us for Statistical Analysis and or Market Research and may in certain instances be disclosed to our agents for the purposes of fraud prevention and or debt collection;
(e) To contact you via e-mail, letter or phone with details of American Holidays' or selected suppliers' products and services including financial services, which may be of interest to you.
By entering into a contract with us you agree to the use and disclosure of information by Specialist Holiday Group as described.
A copy of your personal information held by Specialist Holiday Groupcan be provided on request. You have the right to have any inaccurate personal information rectified or erased.
Please note that airlines are required by new laws introduced in the US and other countries to give border control agencies access to passenger data. Accordingly any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary.- What if I need to Cancel or Change my Itinerary?
Please see our Terms and Conditions for information on cancelling or changing your reservation. In order to amend/cancel your itinerary you will need to call one of our representatives on 01-6733800 or 01-4331050.
- When will I receive my Tickets? What are my Ticket Delivery Options?
We endeavour to have your holiday tickets and itinerary to you 14 days prior to departure. During peak season however, it is appreciated that some delay may be inevitable due to the large volume of bookings which have to be packaged.
Your tickets will be delivered to the contact address entered when confirming your booking. If you have booked through a Travel Agent you package will be delivered to your travel agent to forward to you personally. Alternatively if you would prefer to collect your tickets in person from our offices you may do so by contacting one of our representatives on 01-4331050
- When is Spring Break?
In March and April, Clearwater, Key West, Cancun and the Bahamas are host to many American college students all intent on having fun, which can make for a very lively holiday. If you are looking for something quieter at this time of year we suggest that you advise us at the time of booking.
- Can I travel when pregnant?
If you are pregnant you should check with your doctor before you travel. If you are more than 28 weeks pregnant at the time of your return flight, airlines insist on a medical certificate stating you are fit to fly. If you are more than 32 weeks at the time of your return flight they may refuse to carry you. Please also note the restrictions on your travel insurance policy.
- Should I carry a Credit Card?
We believe it is essential to obtain a credit card prior to your departure. In America credit cards are a way of life. Hotels will require an imprint of your Credit Card on check-in to cover for incidentals and for security reasons. Car hire companies will also require a credit card imprint of the nominated driver. In our opinion you should not leave home without your plastic friend.
- Is tipping expected in the USA and Canada?
Gratuities are expected by most people who provide a service in America and Canada, such as waiters, porters and bus/taxi drivers. Waiters and bartenders generally get tipped 15-20% of the bill, depending on the quality of service. Taxi drivers 10-20 %, chambermaid's approx $2 per night and baggage tips are normally $1 per bag. On a cruise tipping information is normally given in your orientation.
- What taxes are payable on my holiday?
Taxes ranging from € 60.00 to € 165.00 per person apply on all packages. In some destinations, notably the Caribbean and Cancun, a local departure tax is payable at the airport. These taxes are not included in the prices of our holidays and must be paid for locally by the passenger.
- What are the drinking & smoking policies in the USA and Canada?
Smoking is banned on all transatlantic flights. Although it is banned on coach tours there are stops during the tour when you may smoke. Almost all US airports are completely non-smoking and many public areas i.e. restaurants and bars in the States are fast becoming non-smoking.
US drinking laws allow no one under 21 on a licensed premises. Photo ID is required in many establishments - your passport would suffice.
Customers requiring a smoking room at their hotel accommodation should request it at the time of booking.
- Will I have to pay Resort Fees?
You should be aware that certain properties levy clients directly in resort with fees for the use of various facilities at those properties. We have, where possible in the web site, detailed such fees in the hotel descriptions applicable.
- What safety standards should I expect on my holiday?
At American Holidays the wellbeing and safety of our customers is a high priority. Therefore we are continually looking to improve safety and hygiene standards in all our overseas destinations. One of the joys of travelling abroad is experiencing the different way of life in other countries. However, it is important to remember that safety and hygiene standards in some destinations differ from those we take for granted at home.
Hotels, apartments, homes and other facilities will be obliged to meet local safety regulations, but these do not always match Irish standards, which are among the highest in the world. We therefore strongly recommend that upon arrival in resort, you and your family should familiarise yourselves with your accommodation and its safety procedures, as a safeguard in the unlikely event of an emergency
- What is the climate like?
Whilst hurricanes or tropical cyclones are irregular and difficult to predict, in areas around the Western North Atlantic, climatic conditions potentially conducive to hurricanes or tropical cyclones are most likely to arise during the months of June through to October.
Escorted Tour Answers
- What is your deposit?
The deposit required time of booking confirmation is €190 euro per person and is completely non refundable.
- Can i pre-assign seats for my flights?
You should appreciate that airlines do not gaurantee any particular seat and reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. Please note seats will be assigned at check-in for charter flights.
- When will i recieve documentation for my tour?
You will recieve your tickets, detailed information regarding your tour, touring voucher and day to day tour itinerary in the post 10 -14 days prior to your departure date.
- What kind of bedding can i expect in my hotels?
Twin and triple rooms will generally have 2 queen beds in the room, single rooms generally have 1 queen bed. You can of course request 1 bed in a twin room at time of booking if desired.
*Please note bedding requests are not gauranteed.
- Will i recieve transfers at the beggining and end of my tour?
On arrival to your chosen airport you will be met by a touring representative who will organise your transfer to the first hotel. You will also recieve a departure transfer from the last hotel on your tour back to the airport in time for your flight back to Ireland.
*Please note transfers are only applicable on tour bookings where the flights have been booked through American Holidays. If you decide to "extend your stay" before or after your tour, some transfers may not be included, our American Holidays touring expert will advise at time of booking.
- Is the single supplement always applicable?
If you are a single passenger and wish to stay in a room on your own, a single supplement will be applied at time of booking.
However we have a "Single Share" option available on most tours giving you the chance of avoiding the single supplement charge. This option means you will be booked into a twin room with another single share passenger of similar gender. If there is no other single share passengers booked on your tour you will stay in the twin room alone and the single supplement will be waivered. You will not know until arrival if you are sharing the room or not.
* Please note the single share option is only available on selected tours to the United states. Not available on tours that enter Canada.
- Is there a baggage restriction on tours?
Due to restricted storage space you are only permitted one piece of luggage per person on the coach tours.
If your tour incoperates a rail journey a maximum luggage weight of 23kgs must be adhered to.
- What hotels can i expect on the tour?
The nature of a touring holiday means you'll get to experience different types of accommodation along the way. Room sizes, facilities, styles and standards of decor will vary from place to place but, rest assured , they will all meet our high standards of comfort and service.
For simplicty on itinerarys we use the word "hotels" to cover all accommodation whether we're referring to lodges, inn's or international hotel groups.
- How are seats assigned on the coach?
Wherever you sit on our comfortable coaches, there's always something different to see. That's why we operate a seat rotation system. This ensures everyone gets to see a variety of views from different areas of the coach.
- Are there extra optional excursions available?
All tours have an allocated list of optional excursions available depending on your tour. These excursions are booked and paid locally with your tour director on arrival. A list of available excursions will go out with your tickets 10-14 days prior to departure. You can also recieve an optional excursion list at time of booking, simply request one from our touring experts.
- How do i can advise American Holidays of my condition or request special assistance?
American holidays need to be advised of any special needs / assistance you may require on the tour or flights. We have a special needs form that we will need you to fill in at time of booking, in order for us to request assistance on the tour or flights. You can get the form from your touring expert in the office or on email.
- Who should i call regarding my transfer if my flight is delayed?
If your flight is delayed or you miss your connecting flight and you will not be arriving on the time shown on your ticket, please let us know as soon as you are able. The emergency 24-hour number within North America is 1 800 673 7505 (toll free), or if you are calling from outside the United states dial 1 323 793 5031. If you fail to contact us, we may be unable to reschudule your transfer to the hotel and there may not be anyone there to meet you.
